Assistant Room Service Manager

Assistant Room Service Manager
Full time
Four Seasons Resort Dubai at Jumeirah Beach
The Four Seasons Resort Dubai at Jumeriah Beach with its unparalleled
location, fresh approach to luxury and legendary personalized service, has
exceeded the high expectations in the ultra- competitive Dubai market. At Four
Seasons we believe that our most important asset is our team of employees. The
Four Seasons has a tremendous commitment to the development and training of
all employees. We ensure that the best packages and finest management
structure are in place to guarantee a stable environment in which development
is second nature for our employees. Successful Four Seasons candidates will be
offered once- in-a- lifetime opportunity rich in personal and professional
growth.
Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the
beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes
‎237 Dubai luxury hotel rooms - including ‎49 suites - subtle Arabic design
motifs blend with cool, contemporary style, featuring soft backgrounds of blue
or green. Dubai is the second largest of the seven Emirates that make up the
United Arab Emirates, Dubai is located on the southern shore of the Arabian
Gulf. Has a Sub- tropical, arid climate.
Join our Team
* Work on a team that is built on mutual respect, collaboration, excellent service.
* Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
* Four Seasons have been ranked in FORTUNE Magazine's ‎100 best companies to work for since ‎1998.
Responsibilities
* As the Assistant Room Service Manager you are responsible to achieve the optimum level of guest satisfaction and departmental profitability.
* Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
* Conduct regular training sessions with the assigned team in line with the departmental SOP's e.g. guest care, service standards, up-selling approach, product knowledge, entering guestrooms, telephone manners, etc.
* Prepare and issue duty schedules for the respective team
* Monitor service activities in the Room Service, aiming for highest possible customer satisfaction
* Work in close co-operation with Kitchen, Stewarding, Cashiers as well as other key service departments
* Work towards the successful 24hrs operation and ensure that telephones are always attended
* Maintain a professional and friendly relationship with in-house guest, ensuring proper and prompt service to their rooms
* In-charge of the delivery and clearance of all guestroom amenities and conduct spot checks
* Ensure the Minibar operation is managed accordingly
* Ensure proper handling of equipment to minimize breakages and losses.
* Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Preferred Qualifications and Skills
* Previous ‎3 - ‎5 years' experience in managing Room Service and Minibar operation at the highest quality in luxury hotel or resort.
* A flair for creativity and entrepreneurship.
* Strong communication skills and fluent in English.
* Able to work in stressful, fast pace environment, long hours.
* Have previous proven record of taking decisions in difficult situation.
* Well experienced in interviewing and hiring process.
* Knowledge of Russian / Italian / French / Spanish / German / Chinese languages will be an advantage.
* Only candidates with Room Service experience will be considered for the role .
What to Expect: You Will....
* Be part of a cohesive team with opportunities to build a successful career with global potential.
* Have the opportunity to engage in diverse and challenging work.
* Be recognized for excellence.