Customer Service Team Member

Location: EMEA, United Arab Emirates, Dubai
Ref: JOHNCRANEEMEA02021
Division: John Crane
Job Function: Customer Service
Job Description
To provide excellent customer service by providing on-time delivery and timely
and accurate responses to customer queries.
Duties & Responsibilities

Preparation of job quotations, including coding and pricing, in coordination
with relevant Sales Manager and sister companies.
 Support external sales team with specific customer account information.
 Networking and communication with customers, agents, and other JC
operations.
 Review customers enquiries and orders.
 Following up and monitoring of internal order processing and delivery
performance.
 Assist finance in resolving payment issues in case of product discrepancies.
 Use of SAP, C4C business system and its relevant modules.
 Work with other departments to expedite the service to customers.
 Prepare notifications for non-compliances.
 Review LOC for commercial terms and conditions.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company
flourish. All qualified applicants will receive equal consideration for
employment regardless of race, color, religion, sex, sexual orientation,
gender identity, national origin, economic status, disability, age, or any
other legally protected characteristics. We are proud to be an inclusive
company with values grounded in equality and ethics, where we celebrate,
support, and embrace diversity.
The Individual
EDUCATION & EXPERIENCE:
Education/Training: Diploma or University Degree in Economics, Commerce or
similar field.

Experience: ‎3+ years of professional experience in sales or commercial
administration in particular handling export and shipping documents and LOCs.
Experience in Oil & Gas industry is mandatory.
Experience of working in a multinational and multicultural environment.

Knowledge/Skills: Ability to learn SAP system.
Ability to learn about John Crane product portfolio & product codes.
Excellent MS Office background.

Languages: English and French (for Middle East & North Africa support) are
mandatory.

KEY COMPETENCIES:
 Attention to detail 
Accuracy
 Excellent organizational skills 
Excellent communication skills
 Good interpersonal skills 
Good problem-solving and decision making skills 
Team player 
Stress tolerance
 Good negotiation and conflict management skills
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver
market-leading innovative solutions that meet our customers' evolving needs,
and touch the lives of millions of people every day. We are a FTSE100, global
business of around ‎14,600 colleagues, based in ‎50+ countries. Our solutions
have a real impact on lives across the planet, enabling industry, improving
healthcare, enhancing security, advancing connectivity and supporting new
homes. Our products and services are often critical to our customer s'
operations, while our proprietary technology and high service levels help
create competitive advantage. We welcome colleagues with a curious mind, who
are happy with responsibility, enjoy a challenge and are attracted by the idea
of working at a business with a ‎170+ year history of innovation, and five
global divisions, all experts in their field.
About John Crane
John Crane (www.johncrane.com) is a global leader in rotating equipment
solutions, supplying engineered technologies and services to process
industries. The company designs and manufactures a variety of products
including mechanical seals and systems, couplings, bearings, filtration
systems and predictive digital monitoring technologies. John Crane customer
service is accessed through a global network of more than ‎200 sales and
service facilities in over ‎50 countries. Fiscal year ‎2016 revenue was greater
than ‎1 Billion USD (£830m). John Crane is part of Smiths Group
(www.smiths.com), a global leader in applying advanced technologies for
markets in threat and contraband detection, energy, medical devices,
communications, and engineered components.