Helpdesk Administrator

؜ - ؜Dubai ؜ -

Job details

Day- to-day operations:
* Implement day-to-day operations assigned for the Helpdesk Administration Section to ensure compliance with the established standards and procedures.
* Serves as Team Lead for the administration and maintenance of company's IT asset including mobile IT equipment, PC, IT peripherals and company provided mobile SIMs
* Serves as team lead for administration of IT Helpdesk operation
* Administration of dispose the IT assets in compliance with Corporate Procedures.
* Provide extensive first level technical support / phone or email support to IT Company's IT users, clients & vendors and coordinate with team for further support
* Provide assistance for IT procurement and for IT budget preparation
* Procedures, formulating and reviewing IT policies & procedures.
* Monitor service calls/work requests
* Assign the service calls for further actions to the respective team members and follow-up
* Periodic review of service calls for resolutions
* Monitor the service calls for potential SLA violations and do the follow-ups and escalate to IT Manager as appropriate
* Provide IT induction to new joiners of company
* Provide IT Clearance to quit employee for final settlement
* Delegate and allocate responsibilities efficiently to manage task end to end
* Prepare periodical reports for IT Manager such as call analysis, SLA violations, tasks exceeded allowed time limit, resource performance, KPO, Cost allocation etc
* Coordinate with internal & external auditors for IT Audits
* Streamline IT operations for ITIL compliance and standard IT governance practices


Follows the day-to-day operations related to own job to ensure continuity of
work


Minimum Qualification:
* Bachelor's degree
* ITIL
* ‎3 - ‎6 years relevant experience in a large organization.
* Thorough knowledge in implementing, administering and troubleshooting support, including first level technical/ phone/email support.
* Experience in IT inventory management, IT Helpdesk system and Microsoft application.
* Handling documentation related to IT operation.
* Demonstrated ability to handle multiple projects concurrently and meet deadlines.
* Demonstrated ability to organize, prioritize and successfully execute tasks in accordance with departmental / project objectives.
* Ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resources.


LI-JS2

Job Summary

  • Advertiser: DP World
  • Announcement date: 17/05/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -

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