Day- to-day operations:
* Implement day-to-day operations assigned for the Helpdesk Administration Section to ensure compliance with the established standards and procedures.
* Serves as Team Lead for the administration and maintenance of company's IT asset including mobile IT equipment, PC, IT peripherals and company provided mobile SIMs
* Serves as team lead for administration of IT Helpdesk operation
* Administration of dispose the IT assets in compliance with Corporate Procedures.
* Provide extensive first level technical support / phone or email support to IT Company's IT users, clients & vendors and coordinate with team for further support
* Provide assistance for IT procurement and for IT budget preparation
* Procedures, formulating and reviewing IT policies & procedures.
* Monitor service calls/work requests
* Assign the service calls for further actions to the respective team members and follow-up
* Periodic review of service calls for resolutions
* Monitor the service calls for potential SLA violations and do the follow-ups and escalate to IT Manager as appropriate
* Provide IT induction to new joiners of company
* Provide IT Clearance to quit employee for final settlement
* Delegate and allocate responsibilities efficiently to manage task end to end
* Prepare periodical reports for IT Manager such as call analysis, SLA violations, tasks exceeded allowed time limit, resource performance, KPO, Cost allocation etc
* Coordinate with internal & external auditors for IT Audits
* Streamline IT operations for ITIL compliance and standard IT governance practices
Follows the day-to-day operations related to own job to ensure continuity of
work
Minimum Qualification:
* Bachelor's degree
* ITIL
* 3 - 6 years relevant experience in a large organization.
* Thorough knowledge in implementing, administering and troubleshooting support, including first level technical/ phone/email support.
* Experience in IT inventory management, IT Helpdesk system and Microsoft application.
* Handling documentation related to IT operation.
* Demonstrated ability to handle multiple projects concurrently and meet deadlines.
* Demonstrated ability to organize, prioritize and successfully execute tasks in accordance with departmental / project objectives.
* Ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resources.
### **_Job Responsibilities:_** _registration of reports of malfunctions and defects on KCP technical equipment - setting priorities, statistics, regular reporting_ _central reception and management and control of the operation of technological files through AS Ř_ _ensuring environmental supervisio…
Urgently Required - Helpdesk Administrator Helpdesk Admin Required \- Immediate joining \- Experience in related field \- Bilingual candidate preferred (English & Arabic) \- Salary 300 KD total (All inclusive) Interested candidates can submit cv's at [email protected]
Insert Job title Make a difference every day The Job Opportunity The purpose of the job is to respond to the requests directed to the Helpdesk. Monitor and control the daily operations of the building and to record any system anomalies via the CAFM (Computer Aided Facilities Management) fa…
### **_Job Information:_** * _On the one hand, you follow up emails and telephone calls as a Helpdesk employee to provide support to customers._ * _On the other hand, it is important that the wiki, a support knowledge base, is well supplemented. This way you ensure that people find informati…
#### **13479-Helpdesk Support** **Experience:** 5-7 **Posted:** 14 Aug,2023 **Location:** United Arab Emirates Apply Now #### **Job Title** **: Helpdesk Support** **Location** : Dubai ** Job Summary:** * Providing support in all technical matters related to information technology in the depar…
### **Description** invenioLSI is the world's #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and establishe…
### **Job Summary** The IT Helpdesk Agent is responsible for the day to day service delivery and operations of the IT Service Desk support function and, responsible for the delivery of consistent IT support services to the business. Provides first level of support and logging of all IT related serv…
The Role We are looking for someone to perform a variety of administrative and secretarial tasks. Administrative responsibilities include managing calendars, making travel arrangements, preparing expense reports and handling all the secretarial duties. Duties include - Answer and direct phone cal…
#### **12891-Administrator** **Experience:** 3-5 **Posted:** 30 Jun,2022 **Location:** United Arab Emirates Apply Now **Administrator** **Work location : Dubai** Key Responsibilities * Responsible for providing administrative services in order to ensure effective and efficient operations. *…
SUMMARY OF THE ROLE: * **Document Administrator** for **Projects** * **Competitive Package** (depending on experience) * Working at **[Dubai, United Arab Emirates]** Our administrative teams play a critical role in the smooth running of our business. With complex, challenging projects being t…