Guest Relations Agent (Arabic Speaking)

؜ - ؜Dubai ؜ -
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Job details

Position: Guest Relations Agent (Arabic Speaking) (Full time #‎535062)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates


Responsibilities



  • Help the Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.

  • Help the Guest Relations Manager to meet and greet guests.

  • Prepare the Daily Communication Form.

  • Handle amenity requests and other guest relations programmes

  • Run and Participate in the VIPs meeting.

  • Assists the Front Office during need periods.

  • Handles guests' complaints.

  • Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.

  • Establish individual guest's preferences and provide the service accordingly.

  • Check and update arrival and departure reports for a better handling and anticipation of guest needs.

  • Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.

  • Attend to specific guest's requests ensuring efficient and proactive service.


Skills & Qualifications
* Senior School qualification
* Minimum ‎2 years of experience working in a ‎5-star hotel environment.
* A minimum of ‎1 years of Front Office experience.
* Previous experience working in the Middle East Region is an advantage.
* Effective verbal and written communication skills in English. Arabic is an advantage
* Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS
* Strong problem-solving skills.
* Excellent communication skills.
* Able to multi-task.
* The ability to work well in a team environment. Able to stand for extended period of time.
* Able to work flexible hours including evening, and overnight.
* A candidate must fluently speak Russian
Advertised: ‎12 May ‎2023 Arabian Standard Time
Applications close: ‎12 Jun ‎2023 Arabian Standard Time

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Job Summary

  • Advertiser: Mandarin Oriental Hotel Group
  • Announcement date: 12/05/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -
  • Email:

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