Account Management Associate

Careem is building 'the everything app' for the greater Middle East, making it
easier than ever to move around, order food and groceries, manage payments,
and more. Careem is led by a powerful purpose to simplify and improve the
lives of people and build an awesome organisation that inspires. Since ‎2012,
Careem has created earnings for over ‎2.5 million Captains, simplified the
lives of over ‎50 million customers, and built a platform for the region's best
talent to thrive and for entrepreneurs to scale their businesses. Careem
operates in over ‎70 cities across ‎10 countries, from Morocco to Pakistan.
About the Role
The role of Senior Associate - Account Management calls for a rare combination
of negotiation expertise, relationship management, business strategy,
operational excellence and problem solving. A successful Account Manager
Associate deeply understands our key restaurant partners to best be able to
identify and improve the core business metrics for both the restaurant and
Careem.

About the Team
You will get to be part of a dynamic and autonomous team from Careem veterans
to new tigers who joined on a mission to build Careem Food all aligned on the
same values of ownership, shooting to the moon and being of service to
customers, partners, colleagues and captains .

What you'll do
* Key Account Management: Develop strong long-lasting relationships as the main point of contact. You are responsible for Key restaurant partners engagement and satisfaction.
* Growth: You are responsible for driving business growth of Accounts and improving on their commercial and operational performance
* Analysis: Analyze data on accounts performance and quantify your actions. All decisions should be backed up by data to improve performance of key accounts.
* Performance Meetings: You complete merchant performance reviews monthly and draw out next month's plans based on what was discussed.
* Partner with internal teams: Work closely with internal stakeholders and supply, merchant and customer domains to ensure meeting growth objectives.

What you'll need
* Previous experience in Account Management and Commercial roles (‎1 year at least)
* Excellent attention to detail, people skills and organization skills.
* Ability to create and maintain relationships
* Strong problem solving skills and comfortable analyzing data
* Demonstrate experience using Microsoft Office tools and related project/program management applications to drive best practice
* You must be a self-starter as we'll look for you to manage your own time and priorities here.

What we'll provide you

In addition to a competitive long-term total compensation with salary and
equity, we have a reward philosophy that expands beyond this. As a Careem
colleague you will be able to:
* Be part of a Remote-First organization that offers flexible ways of working from the office and home.
* Work from any country in the world for ‎30 days a year
* Use Unlimited Vacation days throughout the year
* Access fitness reimbursements for health activities including: gym, health club and training classes.
* Work and learn from great minds
* Create impact in a region with untapped potential
* Explore new opportunities to learn and grow every day