Guest Relations Coordinator

؜ - ؜Dubai ؜ -

Job details

Job Number ‎23082814
Job Category Rooms & Guest Services Operations
Location Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab
Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management


POSITION SUMMARY


Process all guest check-ins, check-outs, room assignments, and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes, document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports, contingency lists, and credit card authorization
reports. Supply guests with directions and information. Answer, record, and
process all guest calls, requests, questions, or concerns; follow up to ensure
each has been met to guests' satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash-
guests' checks, process all payment types, vouchers, paid-outs, charges, and
provide change. Notify Loss Prevention/Security of any reports of theft.


Follow company policies and procedures; report accidents, injuries, and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand, sit, or walk for an extended period
of time. Move, lift, carry, push, pull, and place objects weighing less than
or equal to ‎10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.


Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari,
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement,
timeless glamour and heritage of the Bulgari brand.

Job Summary

  • Advertiser: Marriott International, Inc
  • Announcement date: 05/05/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -
  • Email:

    Show email

More jobs like this

Dubai
17/08/2022

**Job Number** 22141800 **Job Category** Rooms & Guest Services Operations **Location** Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N …

Dubai
14/05/2022

**Guest Relations Agent** Full time Four Seasons Resort Dubai at Jumeirah Beach The Four Seasons Resort Dubai at Jumeriah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At …

Dubai
13/06/2022

**Posting Date** Jun 12, 2022 **Job Number** 22097886 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Brand** The Ritz-Carlton …

Dubai
18/06/2022

Company Description Anantara Downtown Dubai Hotel invites you to an elegant sanctuary at the center of the UAE's most dynamic city. Choose iconic cityscape and Burj Khalifa views from spacious modern rooms and suites just moments from Dubai Mall, Dubai Fountain, Dubai Opera, and the impressive t…

Dubai
26/06/2022

**Data wysy łki** Jun 25, 2022 **Numer oferty** 22106996 **Kategoria oferty pracy** Rooms & Guest Services Operations **Lokalizacja** Marriott Resort Palm Jumeirah Dubai, West Palm Beach Palm Jumeirah, Dubai, United Arab Emirates, United Arab Emirates ZOBACZ NA MAPIE **Marka** Marriott Hot…

Dubai
26/06/2022

**Date de publication** Jun 25, 2022 **Num ero de l'Emploi** 22106996 **Cat egorie d'Emploi** Rooms & Guest Services Operations **Lieu** Marriott Resort Palm Jumeirah Dubai, West Palm Beach Palm Jumeirah, Dubai, United Arab Emirates, United Arab Emirates AFFICHER SUR LA CARTE **Enseigne** M…

Dubai
25/05/2022

**Role Description:** * **Division / Department:** Shopping Malls * **Reporting to:** _Supervisor - Customer Service_ * **Level:** officer **Role Purpose:** The role is more than just a standalone occupation, the role is a part of the sum, that make the entire customer journ…

Dubai
18/05/2022

Overview: The First Group Collection portfolio of five operational hotels is renowned for its world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Gran…

Dubai
01/05/2022

Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopoli…

Dubai
27/05/2022

**Posting Date** May 25, 2022 **Job Number** 22086503 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Brand** Edition Hotels **Schedule** Full-Time **Relocation?** …

اللغة: العربيّة