Manager Lounge

Job Purpose: Lead and develop strategies for the Emirates Airport Lounge
Product for the Hub/Outstation. Work with all internal and external
stakeholder to ensure the delivery of the world class Emirates customer
experience at all Lounge touch points in Hub/Outstations. Continuously
innovate to make sure the Emirates customer experience remains at the cutting
of edge of lounge experiences. Job Accountabilities * Manage the lounge
development strategy (Hub/Outstation) to advance product and solutions while
consolidating feedback and input from customers and partners to translate
customer needs into products and services * Plan the "Design Standards" and
guidelines of lounge products and services, to ensure adherence with the
overall EK brand. With guidance from Executive Leadership, oversee the product
lifecycle from conceptualisation to implementation and evaluation of the
finished products and services * Research and identify customer trends, needs
and expectations in hospitality and airline industry to factor into designing
products and services * Champion infrastructure developments, expansion
projects and renovation of existing lounges for Emirates Airport Services.
Work closely with external agencies (such as, DA, DAEP, 3rd Party Lounges
etc.) and internal operations units (such as, P&L and Group Facilities) for
their input into the facility design, while considering elements of safety,
security, employee requirements and budgetary constraints. * Review and re-
design customer touchpoints processes as needed with the aim of achieving
substantial improvements in critical performance measures, such as, cost,
quality and service. * Establish and develop strategic partnerships with key
internal and external stakeholders, playing a key role in supplier negotiation
with procurement on contracts terms and conditions for the contracting of
goods and services (for example but not limited too, EKFC for HUB Lounge
catering and Service Delivery for Outstation Lounge catering), ensuring smooth
delivery and implementation of services. For Outstations this will include the
management and appointment of 3rd Party Lounge suppliers. * Review and
evaluate the presentation of all lounge products eg. Food & beverages,
magazines, shoe shine etc., ensuring standards as to quality, quantity and
aesthetics are consistently maintained as per standard. * Evaluate the lounge
product and services offering and service level agreement (SLA) with
suppliers, by conducting independent quality audits and report findings so as
to initiate corrective action where required or to identify new opportunities
for enhancing the customers lounge experience. * Lead a team to continuously
analyse customer data, hospitality and industry trends to support new lounge
product ideas and enhance existing products and services. For Dubai Hub
operational staff Provide input on the planning and hiring of shift staff,
their engagement, training & development, reward, recognition and performance
management via Airport Performance Management Team Outstation 3rd Pary Lounges
* Manage all 3rd party as per agreed standards, procedures and quality level
defined in contract
Qualifications & Experience: Qualifications: - Degree or Honours (‎12+‎3 or
equivalent) Experience / Knowledge/skills: - ‎10 yrs. Airport Operations /
Hospitality / Product & Interior design / Food & Beverage - Experience in
Product Design and Project Management - Experience in Airport Operations with
at least ‎3 years in a managerial capacity. Leadership Role: Yes Safety
Sensitive Role: No
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.