HR & Training Executive - Aloft Palm Jumeirah

Job Number ‎23080667
Job Category Human Resources
Location Aloft Palm Jumeirah, East Crescent, Dubai, United Arab Emirates,
United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY
Assist in monitoring/tracking employee relations issues including resolution
and follow-up. Assist and support management and the leadership team with
handling and resolving Human Resources issues. Monitor all hiring and
recruitment processes for compliance with all local, state, and federal laws
and company policies and standards. Inform Human Resources management of
issues related to employee relations. Respond to questions, requests, and
concerns from employees and management regarding company and Human Resources
programs, policies and guidelines. Disseminate information to employees
related to employer-employee relations, employee activities, and personnel
policies and programs. Review and ensure accurate maintenance of all employee
records and files. Assist in logistics, administration, and scheduling of
annual employee surveys. Answer phone calls and record messages.

Assist management in hiring, training, scheduling, evaluating, counseling,
disciplining, and motivating and coaching employees. Follow all company and
safety and security policies and procedures; report accidents, injuries, and
unsafe work conditions to manager. Maintain confidentiality of proprietary
information. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen and
respond appropriately to the concerns of other employees. Enter and locate
work-related information using computers and/or point of sale systems. Move,
lift, carry, push, pull, and place objects weighing less than or equal to ‎10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.
CORE WORK ACTIVITIES
Administering Employee Training Programs
* Promotes and informs employees about all training programs.
* Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
* Helps employees identify specific behaviors that will contribute to service excellence.
* Ensures employees receive orientation and on-going training to understand guest expectations.
* Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
* Observes service behaviors of employees and provides feedback to individuals and/or managers.
Assists Management
* Assist management in screening resumes, conducting interviews with candidates using selection tools and systems.
* Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
* Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
* Assist management in preparing payroll of hourly employees (e.g., ensure accuracy, adjustments, and distribution).
* Assist management in determining and administering appropriate disciplinary action for hourly employees.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At Aloft Hotels we 're wired for next generation travelers who love open
spaces, open thinking, and open expression. Aloft provides a space where style
is necessary, social scenes are vibrant, and where the only direction is
forward. Our guests are tech savvy and confidently social, with an eclectic
style they're not afraid to show. We understand what our guests need, so we
provide an affordable option for the tech-savvy design guru. We're looking for
innovative self-expressers who aren't afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes,
then we invite you to explore a career with Aloft Hotels.