F&B Support Expert (Busboy)

Job Number ‎23076567
Job Category Food and Beverage & Culinary
Location Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai
Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates
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Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY
Our jobs aren't just about putting food on the table that our guests will
enjoy until they ask for their bill. Instead, we want to build an experience
that is memorable and unique - with food and drinks on the side. Our F&B
Support Experts take the initiative and deliver a wide range of services to
make sure food and beverage operations run smoothly. Whether setting tables,
assisting the kitchen, or cleaning work areas and replenishing supplies, the
F&B Support Expert provides the support that make transactions feel like part
of the experience.
No matter what position you are in, there are a few things that are critical
to success - creating a safe workplace, following company policies and
procedures, upholding quality standards, and ensuring your uniform, personal
appearance, and communications are professional. Doing all these things well
(and other reasonable job duties as requested) is critical for F&B Support
Experts - to get it right for our guests and our business each and every time.
CRITICAL COMPETENCIES

Interpersonal Skills
* Team Work
* Interpersonal Skills

Communications
* Communication
* Listening
* English Language Proficiency

Personal Attributes
* Dependability
* Positive Demeanor
* Integrity
* Safety Orientation
* Stress Tolerance
* Adaptability/Flexibility

Organization
* Multi-Tasking

Personal Attributes
* Information Retention

PREFERRED QUALIFICATIONS

Education

Higher Education, Diploma or equivalent

Related Work Experience

No related work experience is required; previous experience in a food and
beverage environment preferred

Supervisory Experience

No supervisory experience is required

CRITICAL TASKS
Guest Relations
* Address guests' service needs in a professional, positive, and timely manner.
* Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Thank guests with genuine appreciation and provide a fond farewell.
General Food and Beverage Services
* Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area throughout the day, practicing clean-as-you-go procedures.
* Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
* Pick-up trays and clean tables as needed to ensure a clean dining area.
* Prepare ingredients for cooking, including portioning, chopping, and storing food.
* Inspect the cleanliness and presentation all china, glass, and silver prior to use.
* Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.
Opening/Closing
* Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.
* Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Communication
* Speak to guests and co-workers using clear, appropriate and professional language.
* Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
* Support all co-workers and treat them with dignity and respect.
* Develop and maintain positive and productive working relationships with other employees and departments.
* Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
* Comply with quality assurance expectations and standards.
Safety and Security
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
* Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
* Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
* Protect the privacy and security of guests and coworkers.
* Follow company and department policies and procedures.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Maintain confidentiality of proprietary materials and information.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world 's most
enriching and desirable destination experiences. Our mission is to guide our
guests, these seasoned travelers on transformative journeys that touch their
spirits, enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine, personalized, and anticipatory service, then we invite you to join us
on our journey and explore a career with The Luxury Collection.