Exams Test Day Assistant

Exams Test Day Assistant

Date: ‎19-Apr-‎2023
Location: Dubai, Middle East and North Africa, AE
Company: British Council
We support peace and prosperity by building connections, understanding and
trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and
connections to transform their lives and shape a better world in partnership
with the UK. We support them to build networks and explore creative ideas, to
learn English, to get a high-quality education and to gain internationally
recognised qualifications.

Working with people in over ‎200 countries and territories, we are on the
ground in more than ‎100 countries. In ‎2021-‎22 we reached ‎650 million people.
Role Purpose:

The purpose of this role is to support exams operations and help ensure exams
integrity on the ground. This role will need to ensure resources meet pre-
agreed customer requirements. This role is responsible for efficient,
effective and compliant Test Day delivery, supporting operations on the
ground, setting standards and guiding venue staff.
The role will need to be on standby during exam sessions and troubleshoot or
escalate issues for prompt resolution.

Main Accountabilities:

Service Delivery

• Receives instructions and requests from Test Day Officer and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively


• Adapts work plans based on the Test Day Officer's recommendations and where necessary meet customer expectations.


• Supervises and monitors administration of tests by proctors and supervisors; ensures that test instructions are accurate and that appropriate testing environments are maintained.


• Uses a range of standardised systems and processes to support the delivery of high quality services to a range of customers (internal and/or external)


• Keeps informed of advancing technology in standardized test administration, computer-based testing, machine scoring, and associated software

Customers/ Relationship and stakeholders

• Assisting in researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so.


• Provides routine direction, information, and advisement to students and prospective students in regard to testing policies, procedures, and outcomes


• Develops good working relationships with appropriate colleagues throughout the British council to facilitate effective and efficient service delivery


• Develops strong relationships with British Council owned and managed venues and provides feedback for improvements as per audit standards

Risk and compliance

• Uses standardised processes to monitor venue staff compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times.


• Supervises venue staff which typically includes recommendations for performance evaluation, work allocation, and problem resolution


• Ensures that all test administration is carried out in compliance with relevant university and higher education policies, regulations, guidelines, and standards.

About You (essential requirements for the role):

• University Degree or relevant working experience for ‎1 year


• The British Council systems and global processes operate in English. Written and verbal proficiency of B2 level in English is required.


• Experience working in Exam's environment


• Experience supporting Test Day delivery in Exam's environment

Desirable requirements for the role

• Fluency in Arabic

Further Information:

• Role: Test Day Delivery Assistant


• Number of positions: ‎1


• Pay Band: Grade 2J


• Location: Dubai, UAE


• Contract type: Fixed term local contract as per country 's labour law.


• Closing date: 3rd May ‎2023 (‎23:59 Gulf Standard Time)


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  Other: This role is open to candidates who have the legal right to work and are located/based in UAE.

  
  


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  Please note that all applications should be submitted only in English.

  
  


• It is advisable to apply in advance to avoid any technical issues at the last moment


• Some out of hours and weekends will be required for this role.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality,
diversity and inclusion across everything we do. We support all staff to make
sure their behaviour is consistent with this commitment. We want to address
under representation and encourage applicants from under-represented groups,
in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an
interview and we have Disability Confident Employer Status. We welcome
discussions about specific requirements or adjustments to enable participation
and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and
adults who we work with.

We believe that all children and adults everywhere in the world deserve to
live in safe environments and have the right to be protected from all forms of
abuse, maltreatment and exploitation as set out in article ‎19, UNCRC (United
Nations Convention on the Rights of the Child) ‎1989.

Appointment to positions where there is direct involvement with vulnerable
groups will be dependent on thorough checks being completed; these will
include qualification checks, reference checks, identity & criminal record
checks in line with legal requirements and with the British Council's
Safeguarding policies for Adults and Children.

If you have any problems with your application please email
[email protected]

Please note: Applications to this role can only be considered when made
through the Apply section of our careers website. Our 'ASK HR' email is only
to be used in case of a technical issue encountered when applying through the
careers website. Emails with supporting statements and CV/Resumes sent to this
email address will not be reviewed and will be deleted.