Agent, Restaurant Reservations

Agent, Restaurant Reservations
(‎7949)

At Atlantis, we exist to bring the extraordinary to every holiday and
experience through connection, empowerment, precision, care and warmth.
Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique
destinations full of life, wonder and surprise, where we seek to exceed our
guests' expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic
Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island
in Dubai. With a sense of exhilaration and discovery, we create unforgettable
memories by providing guests the opportunity to discover an extraordinary
world filled with thrilling adventures. Whether we are designing a couple's
retreat or serving the extraordinary in one of our award-winning celebrity
chef restaurants, we approach everything with imagination to spark a sense of
courage, inspiration and innovation. This is not simply our job, it's our
passion.

About The Role
Are you comfortable talking and engaging with guests over the telephone? Are
you passionate about restaurants and the hospitality industry giving a unique
guest experience? Are you able to multi-task without compromising quality? If
you possess these skills, we have the perfect job for you at Atlantis Dubai.

As an Agent, Restaurant Reservations you will be responsible for taking
Restaurant Reservations for all Restaurants in Atlantis, The Palm in a proper
manner as per the hotel's policies and procedures. You should be a continuous
source of information to help and assist all the guests in their needs, as
well as replying to all incoming correspondence promptly. You will also assist
in preparing reports and supporting the team, respond to incoming calls from
the customers to take their orders, answer questions and inquiries,
troubleshoot problems, provide information, and handle complaints regarding
Atlantis Dubai products or services.

About You
It is essential that you have previous experience in either a call center, or
alternatively, prior work history in the front office, guest relations, club
lounge, hotel reservations, or similar environment. Impeccable personal
presentation, patient when dealing with guests, maintain a positive attitude
at all times, pay attention to details, and passionate about customer service.
Computer literacy and Opera systems are imperative, and fluency in English is
a must. Due to our guest's demographics, we are preferably looking for either
Russian, Arabic, Chinese, or French fluent speakers.

Atlantis Dubai is an iconic entertainment destination comprised of two world-
class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an
unbeatable opportunity for you to grow and develop in your career. Join a team
that is adventurous, creative, warm-hearted and extroverted. We believe in
making our guests happy beyond anything they have ever imagined. We wow them
at every turn and create memories that will last a lifetime. You will be at
the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.