Sales Consultant

Job Purpose: To advise, create and sell tailor made memorable Dubai
experiences for UAE based products: tours, attraction tickets, events,
lifestyle products and restaurants, with a focus on converting enquiries to
sales, achieving sales targets with an incomparable customer service. Job
Outline: Plan - Maintain a working knowledge of the company's various products
and services including destination knowledge through continuous learning.
Complete trainings on new products/experiences/events as and when they are
launched. - Develop a thorough understanding of the required systems,
including booking portal, communication tool and any other role related
soft/hardware. Lead - Maintain awareness of promotions and incentives offered
by the company brand to drive increases in sales, - Ensure due diligence by
always communicating terms and conditions to potential customers. - Establish
and nurture relationships with existing customers and potential new customers
to facilitate sales - Find potential customers through networking and industry
research to increase sales Execute - Have an in depth knowledge of UAE based
tours, tickets and attractions and proactively recommend and select products
for customers based on their individual needs explaining the benefits thereof
- Achieve set revenue targets and sales objectives by maximising the best
yield/volume mix. - Ensure all guest bookings are actioned via preferred and
agreed business systems including but not limited to Priohub and Trengo. -
Ensure a strong conversion between enquiries received and sales made. - Up to
date product knowledge is key-Sales Consultants must maintain awareness of
promotions, incentives, products and Brand collateral to maintain the accolade
of being `Dubai Expert?. - Proactively suggest ideas to improve the operation,
products and customer experience to enable the business to be an innovative
market leader - Ability to engage with customers via all channels ? this
includes but is not limited too digital concierge (including WhatsApp and
website chat), email , telephone and face to face street sales at our
dedicated kiosks around the city.
Qualifications & Experience: Qualifications - O level school qualification
Experience - More than ‎3 years of work experience within Travel Business,
Commercial and Sales - Relevant experience in a Sales/Customer Service
environment (preferably within a travel environment solutions). - Experience
working with diversified, virtual teams, balancing priorities and staying on
top of all tasks. Knowledge/Skills - Thorough knowledge of the Dubai and the
other surrounding Emirates - Computer literate with proficiency in MS Office
Applications. - Ability to communicate fluently in English. - Outstanding
service and customer oriented behaviour. - Ability to work independently under
pressure and as a part of a team. - Must have highly developed interpersonal
and public relation skills to be in a position to liaise with people from
different cultures, backgrounds and at different levels. - Must be able to
work independently within the defined parameters. - Must be able to work under
pressure and also to have outstanding organising skills to co-ordinate various
tasks issues simultaneously. - Flexibility to work shifts, including evenings,
weekends and public holidays. - Additional languages are an advantage -
Spanish, Portuguese, Italian, German, French, Japanese & Russian