Guest Relations Manager, Nobu

Guest Relations Manager, Nobu
(‎7158)

At Atlantis, we exist to bring the extraordinary to every holiday and
experience through connection, empowerment, precision, care and warmth.
Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique
destinations full of life, wonder and surprise, where we seek to exceed our
guests' expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic
Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island
in Dubai. With a sense of exhilaration and discovery, we create unforgettable
memories by providing guests the opportunity to discover an extraordinary
world filled with thrilling adventures. Whether we are designing a couple's
retreat or serving the extraordinary in one of our award-winning celebrity
chef restaurants, we approach everything with imagination to spark a sense of
courage, inspiration and innovation. This is not simply our job, it's our
passion.

J ob Summary

The position of GRM will focus on the handling and booking of the higher
end/top tiered guests arriving at any/ all Tao Group venues located in ATR
(and other markets as needed). Responsible for sourcing and servicing new
business in and out of the Dubai Market.

GUEST SERVICE REQUIREMENTS:
Provide a friendly, personal demeanor with a willingness to interact
Provide professional and friendly guest services
Commits self to the below listed Company values, and acknowledges dedication
to providing excellent guest service for our Guests and our internal team, at
all times

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

Responsible for developing and maintaining relationship with new and existing
clients
Execute the servicing of the clients by networking, socializing, and hosting
Target various groups for hosting events at our venues
Build guest loyalty by exceeding all expectations in service and dependability
Ensure guests are aware of various promotional events and supports the
execution of them
Maintain pace with the monthly assigned GRM revenue goals
Cross promote all venues in Tao Group portfolio and meet assigned support
requirements at the venues in which one may not work
Facilitate all guest reservation requests promptly and without error
All VIP table reservations must be entered into our CRM platform including;
the guests full name, cell number, and email address (reservations without
complete information will not be counted towards the minimum requirements and
individual commissions will not be paid)
All assigned data collection, marketing, and social media tasks must be
completed per management's requests
Review nightly spend reports of targeted guests with the GRM team
Assist and/or completes additional tasks as assigned
WORKING KNOWLEDGE REQUIREMENTS:
Proficient in Windows Office, Mac OSX, POS systems
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential job functions.
Must have good positive energy to make it through the day
Must be able to read the computer monitors
Must be able to print legibly for guests to read
Must be observant and quick to respond to various situations
Must be able to move quickly through work and set the pace in the office
and/or venue
Must be able to sit and/or stand for extended periods of time
Must be dexterous and able to participate in all service aspects.
Must be able to twist, tow (push or pull), reach, bend, climb and carry as
necessary
Must be able to push and lift up to ‎50 lbs.
Ability to use hands to handle, or feel objects, tools or controls
Ability to reach with hands and arms; climb stairs; balance; stoop, kneel,
crouch or crawl
Ability to talk, hear, taste, smell, and see to include close vision, distance
vision, color vision, peripheral vision, depth perception, and the ability to
adjust focus

Atlantis Dubai is an iconic entertainment destination comprised of two world-
class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an
unbeatable opportunity for you to grow and develop in your career. Join a team
that is adventurous, creative, warm-hearted and extroverted. We believe in
making our guests happy beyond anything they have ever imagined. We wow them
at every turn and create memories that will last a lifetime. You will be at
the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.