Customer Success Manager

Mendix - the leading low-code application development platform:
The Mendix Platform uses visual modeling to abstract long-form coding out of
application development. Our customers use Mendix to create and deploy better
software for the enterprise, faster. Mendix is collaborative - the people who
use the software and the people who build the software work together
throughout the development process.

Read our Customer Stories to learn more about the wealth of software and
solutions global organizations have built with the Platform.

At Mendix we strive to maintain a diverse, open, and safe working environment
where people can be their true selves. We value every voice, celebrate
individuality, and appreciate the diversity of thought and experience. People
who work here are driven, smart, and really good at what they do.

As this market evolves, we encourage people of all skill levels to work with
the platform, both for clients and candidates. Apply today to discover how you
can make a meaningful impact with Mendix.

We are looking for a creative, innovative, and inspiring personality with a
passion for customer success and expansion. As a Customer Success Manager
(CSM), you will join our rapidly growing company and become an integral part
of an exceptional team who is transforming the way companies focus their
digital transformation efforts in the Middle East.

You 'll help our customers drive digital innovation by:

• Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals. The CSM will work closely with Account Executives to establish and build long-term business relationships within designated accounts and execute mutually agreed account plans.


• Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers.


• Becoming a Mendix platform-adoption expert so that you can intelligently discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.


• Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success.


• Your focus will be on customer intimacy as you deliver business impact and innovation to customers by truly understanding their key business drivers.


• The CSM is a high-impact and very visible role responsible for ensuring the pervasive enterprise adoption of the Mendix platform and for closing enterprise contracts within an assigned set of accounts

You 're the innovator we need if you have:

• Demonstrable experience in executive-level account management working with enterprises and municipalities in the Middle East, starting with pre-sales through the full lifecycle within a high-growth technology environment


• Accountability for driving additional revenue through customer expansion


• An understanding of technology and an ability to distinctly explain technological and business concepts


• Proven effectiveness in complex digital transformation projects


• A strong digital transformational vision


• Exceptional executive-level communication, presentation, and interpersonal skills in English; fluency in Arabic will be a plus


• Strong experience with customer onboarding and customer success
  So, are you the brilliant Customer Success Manager we're looking for? Join
  now!
  
  If you see a job description and think, "I'd be perfect for that" but your
  experience doesn't align perfectly with the qualifications - don't let that
  hold you back. We're always eager to hire talented, passionate candidates - so
  give it a try and apply.
  
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