As a Receptionist at Dolphin Bay, your primary role will be to ensure guest
satisfaction by ensuring that their needs are met from the time they enter
Atlas Village until they leave with a smile. By selling and upgrading their
Dolphin and Sealion experiences, either at our Dolphin Bay/Sealion Point
Reception areas, or through the booths in the Aquaventure Arrival Plaza, you
will consistently work to targets to achieve your goals, and maintain the
positive image of the whole of Aquaventure.
The job role will entail maintaining high levels of energy, a positive
outlook, and close teamwork, involvement in special promotions, discounts,
events, and resort activities, handling customer issues, feedback, face-to-
face interactions, and telephone enquiries, participation in special
promotions, discounts, events and resort activities, handling customer issues,
feedback, face to face interactions and telephone enquiries, working with cash
and credit cards, as well as room billings, direct sales and upselling and the
ownership and resolution of guest issues and enquiries.
Dolphin Bay colleagues have the opportunity to earn exceedingly competitive
financial incentives, and as such are expected to create opportunities to sell
and upgrade experiences throughout the Waterpark - from Aqua Xpress to
Cabanas, Meal Deals, and more. The role is varied, fast-paced, and exciting,
and there is never a dull moment! We are innovative, forward-thinking, and
expressive, and looking for colleagues who are unafraid of challenges and
change, and pursue their goals with flexibility and open-mindedness.
You will have a strong work ethic, and a desire to continuously learn and
develop, previous guest services, customer services, and/or sales experience
is necessary , and fluent English with preference given to candidates with
additional European, Russian or Asian languages . Proficiency with
technology, i.e. booking systems (Micros, Opera, Galaxy), projectors, Word and
Excel.
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