Housekeeping Manager (Location - Ajman)

Overview:
The First Group Collection portfolio of six operational hotels is renowned for
its world-class service and cutting-edge amenities designed to ease guests
into their stay. The First Collection at JVC opened in September ‎2021 and is
the first branded and managed hotel under the group. Grand Heights Hotel
Apartments, offers comfortable studios and one-bedroom apartments in the heart
of the city The First collection of Business Bay opened in July ‎2022. Bringing
to the market a range of franchised properties, the group also manages TRYP by
Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham
Group. While Citadines Metro Central Dubai offers hotel apartments in a prime
location and is a franchise of The Ascott Limited.

The First Group Collection restaurants offer exceptional and original dining
experiences that focus on creating unique lifestyle-driven dining concepts
with a strong emphasis on quality and affordability. The rapidly growing
portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown
brands and recognised international franchises, including MasterChef, the TV
Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is
helping establish the collection of upscale and upper-midscale hotels among
Dubai's hottest gastronomic and lifestyle destinations. With ambitious growth
plans in the years ahead, The First Group Collection will be opening numerous
upper scale hotels and a series of dining concepts throughout Dubai.
Job Description:
As a Housekeeping Manager, your primary responsibility is to ensure that the
housekeeping department of a hotel or other lodging facility is running
smoothly and efficiently. You will be responsible for managing staff,
overseeing room cleaning and maintenance, and maintaining the cleanliness and
appearance of the facility.
Responsibilities:
Some of the specific duties and responsibilities of a Housekeeping Manager may
include:
*
Managing staff: You will be responsible for hiring, training, scheduling, and
supervising housekeeping staff, including room attendants, housekeepers,
laundry attendants, and public area cleaners.
* Ensuring high-quality service: You will ensure that all guest rooms, public areas, and other parts of the facility are cleaned and maintained to a high standard of quality and hygiene.
* Developing cleaning and maintenance schedules: You will develop and implement cleaning and maintenance schedules for guest rooms, public areas, and other parts of the facility.
* Managing inventory and ordering supplies: You will be responsible for managing inventory and ordering supplies, including linens, cleaning products, and equipment.
* Maintaining facility: You will ensure that the facility is clean, well-maintained, and meets health and safety standards.
* Managing finances: You will manage the housekeeping department's budget and financial performance, including tracking expenses and profit margins.
* Developing and implementing policies: You will develop and implement policies and procedures to ensure that the housekeeping department operates efficiently and effectively.
* Managing relationships with vendors and suppliers: You will be responsible for managing relationships with vendors and suppliers to ensure timely delivery of supplies and equipment.
* Handling guest complaints and issues: You will be responsible for handling guest complaints and issues related to housekeeping promptly and professionally.
Desired Skill & Expertise:
* High school diploma or equivalent (bachelor's degree may be preferred).
* Previous hotel experience & previous leadership experience is required.
* Familiarity with health and safety regulations in the workplace.
* Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to customer service.