Supervisor - Inbound Travel

Every employee at Al Rostamani Group plays a role in making a real difference
to the business and our customers. We care for our employees by offering them
meaningful and purposeful work and an opportunity to grow, learn, contribute
and succeed. Today, the Al Rostamani Group has come a long way since its birth
in ‎1957. Our group has grown steadfastly with the guiding principles of
Commitment, Care & Vision, alongside a strong sense of active involvement in
the community. We are a well-diversified group, with a key presence in
industries such as General Trading, Automobiles and Heavy Equipment, Travel,
Foreign Exchange, Financial Services, Property Management, Construction,
Infrastructure Development and Information Technology Services. Our Group
employs approximately ‎2000 people from ‎41 different nationalities, which
contributes to our multicultural and multi-national environment.

Al Rostamani Travels and holidays is a market leader in delivering
comprehensive travel and holiday related services in the UAE. Its services
include corporate travel along with a wide range of local and international
holiday packages.

Job Purpose

To supervise the team of Travel Consultants, drive operational efficiencies
and deal with VIP/complex client groups as well as escalated operational
issues. Ensure that individual and team achieve the sales and revenue targets
in line with the set department budgets

Job Responsibilities

Supervise the team and ensure resources are all in place for operational
effectiveness.
* Create a team rota to co-ordinate operational activities effectively across the team and ensure promotional activities are regularly carried out from the travel consultants to existing customers.
* First point of call to deal with escalated internal and external operational issues to ensure all queries are handled as efficiently as possible.
* Work with Head of Inbound to establish and implement the training schedule to ensure their Booking engines' knowledge, industry market knowledge and their customisation of itinerary knowledge is in line with market requirements.
* Motivate the team to find new business with existing clients by capitalising on incentives provided by hotels/DMCs, encouraging the selling of spot deals, "smart selling" and the upselling of add-ons.
* Provide to line manager regular revenue/booking pipeline reports.
* Assist Inbound Manager with budgeting for the department to ensure future operational strategies can be accurately costs and hence achieved.
* Assist Inbound Manager in implementing the business plan for the department to ensure the team understands the direction in which they are heading.
* Participate in travel exhibitions & road shows as per the directions of the Inbound Manager to identify potential leads/partners and identify bidding opportunities.
* Motivate and coach the team to ensure high employee engagement levels.
* Deal with VIP/Complex clients and escalated internal and external operational issues to ensure all queries are managed efficiently.

Job Requirements

Qualifications
* Bachelors Degree or equivalent
Experience
* At least ‎5 - ‎7 years of relevant experience & ‎1 - ‎2 years at Supervisory level
Knowledge & Skills
* Travel industry knowledge
* Good relationship building skills
* Project Management skills
* Works well under pressure
* Ability to work to deadlines
* Ability to multitask
At Al Rostamani Group, we seek talented people who work hard to achieve great
things. We consider not only your skills and experience, but also your passion
for the role, your desire to learn and how well you align with our core values
of care, commitment and vision. If this position represents an opportunity you
wish to pursue, we invite you to apply.