Job description / Role To provide high quality management and business
consulting services to our local and international clients in setting up their
businesses in the UAE, as well as to coordinate and handle their
administrative and operational requirements post establishment of their
companies, and throughout their operational cycle. Client Services
Administrator is required to provide effective and proactive support to our
clients with an aim to offer the best service and assistance in a result-
oriented approach while using excellent written and verbal communication
skills. Responsibilities: • Company incorporation in all free zones and
jurisdictions under the Ministry of Economy in UAE (Free Zone Establishment,
LLC, IBC, Sole Establishment, Branch Incorporation, Subsidiary, etc.) •
License renewal of companies incorporated by us, as well as new customers who
require such services from us. • To manage and coordinate the overall process
of company incorporation and license renewal of our Clients. • To prepare and
manage the client account opening documentation and forms, registers, and
other relevant Company files, and reporting to management. • To liaise on a
daily basis with the relevant Authorities including but not limited to
Government and Free Zone Authorities, Ministerial Departments, Free Zone
Customer Services, Agencies, Law Firms, Courts, Public Notaries, Consulates,
Embassies, Customs Authorities, Typing Centers, Chambers, Municipalities,
Translators, and other 3rd parties. • To liaise on a daily basis with our
local and international Clients and internally with our Company PRO and
Accounts functions (or external functions such as courier, typing center,
local sponsor, etc.) for managing the operational and administrative
requirements of the incorporation process or other services provided to our
Clients. • To coordinate and manage the routine correspondence of the existing
Clients on a daily basis for various subjects with an excellent written
communication understanding. • To correspond with new clients to provide
correct and up-to date information about possible options for setting up their
companies in the UAE with respect to their areas of business interest, planned
investment and inquiry. • Proposing applicable alternatives that suit to their
purpose of incorporating their company. • To ensure that most suitable and
cost-effective options are offered to our Clients, in line with their
requirements and Company policies/procedures where a technical competency is
demonstrated to the Clients in comparing different jurisdictions and company
structures. • To offer and promote Company services to potential Clients and
maintain a professional relationship with them, as well as with our business
partners, solution service providers and associates in the UAE, Middle East,
Europe, and other locations. • To manage the key relationships with key
Clients and develop them further. • To follow-up and coordinate post setup
services such as corporate bank account opening, accounting, bookkeeping,
financial auditing, monthly services, immigration and visa (tourist, visit,
employment, residence) related services, office administration services,
document clearing and attestation services, and so on. • To conduct due
diligence on new and existing Clients as/when required. • To follow and
execute KYC and other relevant compliance procedures of 3rd parties, banks,
and jurisdictional authorities. • To have an understanding of the latest UAE
compliance and commercial practices such as KYC, AML, CFT, FATCA, UBO, ESR,
NER, FTA, VAT and so on. • To create and administer multiple accounts at the
Authority and/or Governmental organizations’ online portals and electronic
systems and applications. • To create an account for all our clients who
obtain our services. • To ensure that all information and documentation
updated in our systems and files are up to date, accurate and complete. • To
maintain the validity of the accounts and information recorded, as well as
security of the private and confidential information of the Clients available
to us. • To develop a competency and understanding of the rules, regulations
and practices applicable in the UAE related to the tasks and responsibilities
undertaken. • To maintain an up-to date and complete hard copy and soft copy
of all documents related to tasks daily and support operational and archival
purposes. • To manage client’s inquiries and communicate with them
incompliance with the Company e- mail correspondence policies. • To manage the
tasks assigned effectively and courteously, inline with the Company policies
and procedures. • To maintain a very high level of confidentiality at all
times with respect to our Clients and Company documentation, files, data,
officers, staff, procedures, policies, and know-how