Cloud & Security Customer Service Operations

Job Family Descriptor Manage customer queries related to all services and
solutions delivered includes complex customer issues diagnosing and thereby
resolving and fixing Act as a conduit between customer and other teams such as
engineering architecture etc for any issue resolution Provide L2L3 support to
resolve hardwaresoftware issues by applying tehnical expertise Broad outline
of the Role Purpose - Broad objective of the role Operating Network - Key
External Operating Network - Key Internal Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports Size and Scope of Role - Total
team size Size and Scope of Role - Other size parameters Minimum qualification
& experience Other knowledge/skills Key Responsibilities Technical
Competencies Knowledge / Skills Communication Skills