Objective :
The role would suit a Network & System Support Admin who is seeking an
exciting new challenge with zeal to learn and implement new technologies in IT
Infrastructure.
Primary Responsibilities:
EU Support
* Identify user issues and quickly fix them through remote or onsite support.
* Installing and configuring computer hardware, operating systems, and applications.
* Monitoring and maintaining computer systems and networks.
* Experience in providing Remote Support to IT operations.
* Dealing with multiple desktop programs, configuration, and debugging techniques, Protect systems.
* CCTV Solution administration and configuration.
* Oracle ERP Client installation and troubleshooting.
* Resolving escalated user's complaints without the need for team lead intervention.
MS Exchange
* Strong understanding and experience with user-level MS Exchange Support.
Network Administration
* Experience in managing and troubleshooting networking devices (Switches, Routers, Load balancers).
* Patch systems with the latest upgrades and security hotfixes including desktops, routers, servers, and switches.
* Hands-on experience in managing Servers (Windows/ Unix/Linux), Backup
* Management, Disaster Recovery, Failover, Endpoint Security Management.
* VPN (SSL, IPsec) Configuration, Maintenance, and Troubleshooting.
* Preparation of technical documents, reports, and user guidelines.
Security
* Hand-on experience in supporting Next-Generation Firewall i.e. Fortigate, Sophos & in-depth Knowledge of DHCP, DNS, WAF, etc.
* In-depth knowledge of IPS, policy definition, and monitoring for incoming and outgoing traffic.
* Experience in VPN configuration (Site to Site and Policy-based VPN), Web security gateways, and Email Security Gateways.
* Perform other related duties as required.
* Routinely test software for bugs, redundancies, and security issues.
* Perform other related duties as required.
* Comply with IT department Cyber Security Strategy.
* Comply with health and safety regulations.
Experience:
* Over All IT experience: 6+ yrs in a Multinational company
* Network Admin experience: 2+ yrs
* IT Support Engineer: 4+ yrs
* Travel: 30%
Certification :
CCNA/CCNP (mandatory)
Next-Generation Firewall i.e. Fortinet or Sophos (mandatory)
MCSA (optional)
Network & System Support Engineer, Network & System Support,
Network Engineer ,
6 years+
Bachelor's degree in related field.
IT