Credit Controller - Jeddah

(21002HR)
Saudi Arabia-Western Province-Jeddah | Full-time | Permanent | Standard
*
Role Purpose
Maintain accurate and detailed records of the indebtedness of individual
customers; Apply OTC policy and collection treatment effort to secure
settlement of outstanding receivables in accordance with agreed terms by
retaining the customer. Ensure the integrity and cleanliness of the Sales
Ledger is maintained at all times.
‎2. PRINCIPAL ACCOUNTABILITIES
‎1. Achievement of DOS Target: In conjunction with the credit control manager
to set and monitor monthly collection targets by territory / provincial
service centre.
‎2. Customer Service: Ensure distribution of invoices and statement of account
to all credit customers within a pre-determined time frame. Allocation of
customer payments against relevant invoices, following up on part payments
where necessary. Handle customer account queries by logging in sun collect
note, contact more than ‎60 customers per day via telephone or email(if
customer is not reachable on phone),Encourage customer to register on MyBill
to get invoices online.
‎3. Collections management : collecting on accounts, calling, dunning letters,
processing customer payments, data maintenance of customer ledger
‎4. Managing bad debts : evaluating the creditworthiness and risks of new or
existing customers ; collecting on overdue accounts ; dealing with customer
goodwill write-offs and overseeing customer bankruptcy matters
‎5. Customer dispute management : dealing with queries ; resolving billing
disputes ; issuing credit/debit notes
‎6. Account Reconciliation: Specific responsibility for the Area Independent
Business Unit (i.e. DHA, RUH, JED), to ensure that all accounts maintained in
this ledger are reconciled and reviewed with provincial credit control manager
and kept up to date.
‎7. Pricing: Liase with Query Handler and Sales regarding incorrect pricing
within IBS, to advise Sales Administration to update IBS with the correct
rates where incorrect rates have been noticed.
‎8. Debt Analysis: Review Aged Debt Analysis with each Territory Manager and
Sales to establish existing and potential bad debt exposure, making
recommendations by customer to minimise bad debt exposure. Distribution of ‎60
days aged debts ledger to Sales and Territory Manager.

‎9. Process optimization : improve Order-To-Cash process to ensure all
invoices are accurately and submitted to customers in a timely manner ;
support the business to analyse the order-to-cash process to reduce revenue
leakages, risks and inefficiencies and so increase profitability and reduce
customer complaints ; assess the impact of changes in business and system
processes onto quality of order-to-cash process ; review and spread best
practices ; develop countermeasures to address root causes of problems, risks
and inefficiencies ; follow up and review results ; proactively identify new
risks through regular process and system walk-throughs.
‎10. Sales Ledger Maintenance: Preparation of bad-debt write off form and
accounts to move to legal in conjunction with the Credit Control Manager,
which should be sent to the Customer Accounting Manager to submit to CFO for
approval.
‎11. Customer Credit Management: In conjunction with the Area Sales Manager
and the National Sales Manager co-ordinate and distribute credit suspension
letter. Prepare weekly credit suspension listing as per the National Credit
and Receivables Policy.
g) Job Challenge:
* Collecting old debts (‎60-‎120 days and above)
* Customer visits as and when require.
* Solve sales and other problematic issues and ensure that the payment is made by the end f the month.
KNOWLEDGE, SKILLS AND EXPERIENCE
* Degree or diploma in Accountancy. Knowledge in International Billing System (IBS) and accounts receivable. Computer literate - MS office.
* Organises tasks and time thoroughly. Completes paperwork conscientiously. Pays attention to detail. Is methodical in approach to work.
* Negotiates assertively. Can convince a wide range of people. Is influential in
Meetings and on the telephone. Gains commitment to suggestions.
* Produces easily understood, accurate written work. Adapts style to suit a wide range of purposes. Communicates clearly on a one-to-one or group basis.
* Analyses difficult account problems to identify the causes and suggest solutions. Interprets financial information accurately.
* Maintains performance under pressure. Reacts positively to changing demands and situations. Is resilient.
* At least two years DHL experience, to include familiarisation with the International Billing System (IBS). Accounts Receivable knowledge. Experience in handling sales ledgers, customer interface
Posting Legal Entity SNAS Postal Est.