Technical Support Engineer - IT - KSA WP

Job no: ‎3984843
Location: Western Province
Jeddah Head Office
IT
Alshaya IT is a diverse organisation supporting corporate, warehouse and
retail specific IT infrastructure and systems. We have software teams creating
and developing in-house applications and product teams optimising and
integrating major third party solutions. The rate of growth across divisions
and geographies means we are constantly evaluating how we provide robust,
scalable and business enabling infrastructure and systems in line with global
benchmark standards.
The Role:
The Technical Support Engineer is responsible for providing first line support
to retail stores by configuring and installing Windows servers, upgrading and
migrating operating systems and software applications, and handling user
complaints and problems by providing ultimate solutions to meet their needs
and requirements.
Additionally you will manage backups, troubleshooting, and maintain secure
data communication.
Qualifications & Requirements:
You will have:
* Have previous experience in a similar role.
* A university degree in Computer Engineering or Electronics.
* Comprehensive working knowledge of Windows Desktops and Server OS.
* Knowledge of Windows administration.
* Basic networking skills (Windows or Networking certification is an added advantage).
* IT hardware troubleshooting skills.
* Secure data communication skills.
* The ideal candidate will possess at least a basic working knowledge of SQL/Sybase and some experience in Micros RES ‎3700. You should also be willing and able to work shifts.
About Us:
Alshaya Group is a dynamic family-owned enterprise which was first established
in Kuwait in ‎1890. With a consistent record of growth and innovation, Alshaya
Group is one of the world 's leading brand franchise operators, offering
customers an unparalleled choice of well-loved international brands,
including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle
Outfitters, P.F. Chang's, The Cheesecake Factory, The Body Shop, M.A.C,
Victoria's Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group's portfolio extends across MENA, Russia, Turkey, and Europe,
with thousands of stores, cafes, restaurants and leisure destinations, as well
as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty,
Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group
colleagues are united by a commitment to delivering great customer service and
brand experiences.

Fresh, modern, and relevant, Alshaya's constantly evolving retail portfolio
reflects the choices and lifestyle of its customers. From flagship stores and
restaurants in prestige malls, to local coffee shops, drive-thrus and online,
Alshaya Group brings customers the brands they love in the places they want to
be.
Advertised: ‎06 Jul ‎2023 Arab Standard Time
Application close: ‎05 Aug ‎2023 Arab Standard Time