Role purpose:
To manage queries and orders related to digital sales transactions (New &
Renewal) and offer professional customer service experience ensuring a smooth
customer journey and achievement of sales objectives.
Key accountabilities:
1.Pre-Sale journey Management
* Process E-Commerce opportunities and coordinate with relevant departments to ensure prospect are served.
* Manage the relevant communication channels related to New and Renewal sales channels and(i.e. Sales line, web portal, specified sales branches, online Chat, etc…)
* Coordinate with units to solve customer complaints and issues and follow up on customers orders including changes in coverage, inquiries on benefits and requests for cancellation.
2.Customer Support & satisfaction
* Provide a high level of customer service with professional communication skills.
* Maintain a thorough knowledge of Bupa Arabia products and services to provide accurate information on networks, treatments, paperwork requirements, and general queries.
* Identify customer needs and align management to evaluate trends.
* Highlight any request /recurring problems that are identified and direct the information accordingly to the correct channels for corrective action.
3.Post-Sale Process Management
* Manage the relationship of new sales customers end to end.
* Coordinate with departments and units to solve customer complaints and issues during the policy activation process, including changes in coverage, inquiries on benefits and requests for clarifications.
#### **Job Description** Role purpose: To manage queries and orders related to digital sales transactions (New & Renewal) and offer professional customer service experience ensuring a smooth customer journey and achievement of sales objectives. Key accountabilities: 1.Pre-Sale journey Management…
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