Technical & Quality Manager

We are the Nestle Nespresso SA Company and are proud to be one of the fastest
growing operating unit of Nestle. Our passionate, entrepreneurial-minded team
has transformed Nespresso into the reference in portioned coffee and one of
the world's most trusted brands. Our growth comes from our commitment to
research and development in order to pioneer and be the reference in the
portioned coffee sector to provide the very highest quality coffees that could
be enjoyed in the comfort of consumers' own homes and also savored at out-of-
home locations, such as restaurants, hotels, offices and luxury retail
businesses. We guarantee quality by taking a careful, thoughtful approach in
how we source our ingredients, produce and market our premium coffee products.
With corporate headquarters in Lausanne, Switzerland, Nespresso is present in
over ‎60 countries and counts over ‎12,000 employees worldwide. To learn more
visit www.nespresso.com.
You're energized by challenges, creative brand-building… and great coffee?

The Nespresso story began with a simple but revolutionary idea: enable anyone
to create the perfect cup of coffee - just like a skilled barista. From this
beginning more than ‎30 years ago, the Nespresso brand concept, the Nespresso
Trilogy: exceptional coffees, smart and stylish coffee machines and
personalized, exclusive services, has revolutionized the way people enjoy
their coffee and has evolved from pioneer to being the reference in portioned
premium coffee.

Nespresso worldwide since its launch has enjoyed growth year on year. Our
ambitions for coming years are sky high. Currently we are looking for
Technical & Quality Manager with the mission to:
Drive quality in products and services, drive compliance to safety, health,
environment standards. Safeguard a consistent consumer experience across
channels by owning the feedback management process and driving cross
functional continuous improvement through the execution of root cause
analysis. Ensure knowledge of customer facing channels is up to par

A Day in the Life of a Technical & Quality Manager:
Drive quality in products and services, and compliancy in safety, health,
environment standards
* Manage omnichannel quality of service
* Ensure certification and verification audits are passed and assure that actions are followed up
* Ensure safety, health, and environmental compliance to local legislation
* Drive environmental initiatives in line with Nestle strategy and standards
Safeguard a consistent consumer experience across channels and keep
knowledge of customer facing channels up to par
* Drive root cause analysis of top customer complaints
* Drive continuous improvement of customer service quality throughout functions by leveraging customer feedback; communicated directly by customer, and collected indirectly through quality tests (e.g. mystery shopping)
* Drive quality improvement sessions with the Team Leaders to ensure a harmonized and fair way of evaluating Coffee Specialists' quality of service and speech
* Facilitate omnichannel customer-facing knowledge management (be the customer voice in the organization)
Management Team Responsibilities
* Drive the organisation's business results by making tactical and operational decisions by building the department in a sustainable way
* Define and drive the right iniatives to achieve business results
* Support the Director in making optimal investments and decisions in the OP process for both CAPEX and OPEX
* Manage and monitor the budget within the subdepartment
* Drive improvements and efficiencies in the organisation by collaborating with other departments
People & Performance Management
* Attract and retain talent, develop the personal effectiveness of employees by regular coaching and implementation of learning activities
* Build a strong team where teammembers collaborate effectively and understand their shared goals and purpose
* Set individual performance goals that provide a clear line of sight to organizational priorities and monitor progress towards achievement of goals by use of the PDP methodology
* Lead by example in terms of NLF behaviors and safety leadership
* Build the Nespresso culture by promoting and supporting a happy, healthy and safe working environment that encourages teamwork, ambition and a high level of professionalism

What will make you successful
* Bachelor's/Master's degree in Industrial or Mechanical Engineering
* ‎3 - ‎4 Years of experience in Customer Experience or Quality
* Proven exposure to coaching and/or training methods
* Experience managing a team would be a plus
* Project Management in a matrix organization
* Ability to work multi-task and in a fast-paced environment, using different digital tools and software.
* Languages (Arabic & English)
* Experience in an international environment and fluency in English are a plus.

Position Snapshot:

Location: Jeddah, Saudi Arabia
Company: Nespresso Nestle
Full-time

We Offer:
Interesting and challenging work in an international company - a branch of
worldwide and well recognized FMCG concern
Possibility to work in a dynamic team of professionals and leaders
Possibility to work with challenging projects and responsible tasks
Atmosphere full of respect, professionalism
Possibility of development & career advancement
We are Nestle, the largest food and beverage company. We are ‎308,000 employees
strong driven by the purpose of enhancing the quality of life and contributing
to a healthier future. Our values are rooted in respect: respect for
ourselves, respect for others, respect for diversity and respect for our
future. With more than CHF ‎91.4 billion sales in ‎2018, we have an expansive
presence with ‎413 factories in more than ‎85 countries. We believe our people
are our most important asset, so we'll offer you a dynamic inclusive
international working environment with many opportunities across different
businesses, functions and geographies, working with diverse teams and
cultures. Want to learn more? Visit us at www.nestle.com.