Job Purpose:
Provide general banking services such as receiving deposits, withdrawal of
cash, and cash management as per Bank's policies etc. Issue DD's, MCs and
passing Internal Transfers.
Principal Accountabilities:
Work Managemen t
Ensure the correct receipt / payment of cash and accurately credit /debit the
customers account and acknowledge the receipt to the customers.
Issue DDs (demand drafts) and exchange currencies by observing the procedures
such as identification of the customer, authenticity of the draft, applying
the approved exchange rate etc. to protect the interest of the customers and
the Bank.
Make the payments / inter account transfer within the authority limit and for
the transactions beyond the limit, obtain approval from the concerned
official, to ensure not to overdraw customer's account without approval
Provide any other service as directed to support the overall banking
operations of the Branch.
Take interest to cross sell or referral for Bank's products and services to
support the achievement of Bank's targets.
Maintain and improve customer queue time for teller services monitored through
Que-matic Productivity Report - less than 3 minutes
Over and above the existing duties and responsibilities, Tellers are required
to issue Managers Cheques (MCs) to customer; they will also be responsible to
process all Internal Transfer cheques and requests at their end only.
Check the postings carried out by the other Teller against the day's
transactions' journal and sign on the report.
At end of the day transfer all the cash to HT and print the cash proof obtain
HT signature. Any over /Shot inform the HT and BOM immediately
Guide and encourage customer to use our digital channel for all the cash
deposits and withdrawal extra
Service and Quality
Ensure strict adherence to laid down procedures to avoid delay, errors,
irregularities and risks to improve service standards on continuous basis to
support the Bank 's quality initiatives and to improve customer satisfaction.
Take initiative to deliver satisfying customer service to each visiting
customer by providing fast, accurate, efficient and courteous service
People
Identify the area of self development in line with the Bank 's competency
guidelines and prepare and execute the action plan in agreement with the
supervisor. Moreover, participate in e-learning and other training initiatives
as required by the supervisor as well as HR.