Heart of House Manager

Heart of House Manager
A Heart of House Manager is responsible for overseeing all housekeeping
operations to deliver an excellent Guest and Member experience while
evaluating guest satisfaction and setting department targets and objectives.
What will I be doing?
As a Heart of House Manager, you are responsible for overseeing all
housekeeping/Laundry operations to deliver an excellent Guest and Member
experience. A Heart of House Manager will also be required to evaluate guest
satisfaction and set department targets and objectives. Specifically, you will
be responsible for performing the following tasks to the highest standards:
* Oversee housekeeping operations
* Oversee Laundry Operations
* Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
* Operate within departmental budgets through effective stock and cost controls and well managed schedules
* Set departmental targets and objectives, work schedules, budgets, and policies and procedures
* Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
* Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
* Ensure team members have an up-to-date knowledge of all room categories and amenities
* Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
* Ensure staffing levels cover business demands
* Ensure ongoing training
* Ensure communication meetings are conducted and post-meeting minutes generated
* Manage staff performance issues in compliance with company policies and procedures
* Recruit, manage, train and develop the Housekeeping/Laundry team
* Competent in property management systems
* Assist other departments wherever necessary
What are we looking for?
A Heart of House Manager serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role, you should maintain the attitude, behaviours, skills, and values that
follow:
* Housekeeping/laundry experience in the hospitality field
* High level of commercial awareness and cost control capabilities
* Excellent leadership and communication skills
* Committed to delivering high levels of customer service
* Familiar with Property Management Systems
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!