Front Office Host
Position Purpose
To be a passionate host and highly collaborative member of the guest
operations team who delivers brand-specific customer experiences, mainly in FO
but also in F&B.;
Duties & Key Responsibilities
* Organise the 'work area' to be able to deliver brand-specific customer service from welcome to good-bye
* Deliver exceptional customer service in all shifts (early, late, night) and enrol Hilton Honors members
* Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly
* Close guest transactions on FO effectively, solicit feedback, and deliver a memorable goodbye (checkout)
* Stay up-to-date in terms of received Guest Feedback (SALT, Social Media)
* Regularly attend mandatory F&B; service trainings to be ready to work shifts in F&B; service
* Duties of a FO Host when scheduled to work in F&B; can include the order-taking, delivery of any food and/or beverage items, and clearing of tables
What are we looking for?
Front Office Hosts serving Hilton brands are always working on behalf of our
Guests and working with other Team Members. To successfully fill this role,
you should maintain the attitude, behaviours, skills, and values that follow:
* Previous experience in a customer-focused industry
* Completed high school certificate or equivalent
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Ability to work on your own and as part of a team
* Previous experience in cash handling
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!
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