Handling all customers' requests.
Achieving sales target with quality.
Processing orders and sales transactions as following: -
new line activation voice & data. (prepaid, postpaid, enterprise).
New handsets, accessories.
Mnp.
Mbb devices.
Vf cash activation.
Dsl new activation.
Up-sell and cross-sell vodafone products & services.
Up sell smart devices (ios & android).
Offering enterprise solutions (car tracking, i cloud. Etc. ).
Achieve the agreed sales targets for the different consumer and enterprise
products & services.
Increase sales transaction ratio.
Improve the quality of sales as well as the closure rate while maintaining
customers data base.
Customer services & complaints.
Give customers information about products and services.
Handling customer services & complaints:
prepaid consumer customers: -
recharge balance, balance dispute, data entry, activating.
Services, change of ownership.
Postpaid consumer red customers: -
bill payment, conversion, deactivation line, rate plan inquiries, cash refund,
change of ownership.
Enterprise customers: -
bill payment, conversion, deactivation line, rate plan inquiries, cash refund,
change of ownership.
Vf cash services & vodafone home dsl.
Cash deposit.
Cash withdrawal.
Vf cash wrong transaction.
Change of ownership for dsl customers.
Providing &replacement routers.
Company policy & ntra regulations.
Applying all ntra regulations and new process.
Understanding of vodafone privacy & data classifications.
Adherence to all cash operation policies & procedures. Using all applications
and tools (wincash, siebel, c-cate e-top up, visa machine, dss, intranet,
internet).
Reporting any fraud gap or revenues loss to concerned teams
maintaining and handling store tasks
accurate inventory control and stock take handling.
Handling all required paperwork (contracts & forms quality, filing,
archiving).
Maintaining stores look and feel (cleanliness, displays, brochures
reporting daily bank accounts.
Handle cash, credit, cheques and withholding tax.
Decrease the cash variance month over month.
Mentoring new hires after training
providing full support to the new hires to insure excellent performance.
Following company strategic direction (digital).
Vodafone customer experience.
Grant high quality of after sales service.
Always implementing and maintaining the friendly expert attitude with all
customers
first visit resolution implementation.
Earn vodafone customer loyalty.
Support different departments to deliver best customer experience.
Customer Centric & Identification of customer needs.
Communication skills.
Selling skills/techniques.
Smart tech. awareness.
Problem Solving.
Good English conversational and writing skills.
Be familiar with Fintech technical solutions, including Wallet, Payment, and
Mini Program.
What's in it for you**