Telephone Operator Supervisor
To perform all aspects of Telecommunications services to achieve the highest
possible guest satisfaction in accordance with the Hotel's standards.
KEY ROLES & RESPONSIBILITIES
* Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
* Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable experiences for our guests
* Ensure employees are informed daily about priorities to personalize service
* Process all incoming and outgoing calls accurately and courteously
* Ensure smooth internal telecommunication as per Banyan Tree Standards
* Accurately record and control wake-up calls
* Assist guests with international calls and directory queries
* Call guests by name whenever possible
* Page staff member when requested
* Abide by principles of guest privacy.
* Bill call costs
* Aware of local telephone listings and frequently dialed numbers
* Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
* Advise defects on switchboard equipment to IT .
* Maintain a clean work environment
* Maintain detailed knowledge of the Hotel's fire, life and safety system
* Adhere to OH&S policies and procedures
PERSONAL ATTRIBUTES
* Written and verbal communication skills in English
* Able to develop rapport with Colleagues and Management staff
* Ability to work cohesively with co-workers as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
* Ability to promote positive relations with all hotel guests & patrons
* Able to exercise good judgment with difficult guests
* Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
* Secondary Education or relevant qualifications in Hotel Management.
EXPERIENCE
* Minimum 1 year relevant experience preferably in a four or five star hotel
Your team and working environment:
Banyan Tree will operate and expand the Ashar luxury camp, embracing the
region's Arabian heritage to blend in seamlessly with the Ashar Valley's
striking natural scenery and stand in the heart of AlUla's planned "living
museum" experience.
Situated near AlUla's signature mirrored Maraya Concert Venue, the camp
recently hosted guests of the annual Winter At
Tantora cultural festival, elevating visitors' experiences by connecting them
with AlUla'snature, art, and ancestry. __
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor 's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
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