Business Support Officer- North Locality Team

Business Support Officer- North Locality Team

Salary Band: ‎5 £‎20,512 - £‎22,223
Permanent- ‎37 hours per week - (Monday - Thursday ‎8.30am - ‎5.00pm, Friday
‎8.30am - ‎4.30pm)
Location: Medina House, Portsmouth, P06 3EX

Portsmouth City Council
At Portsmouth City Council we 're all about developing our staff, because we
want to build a bigger and better city but we need the best employees to do
so.
Portsmouth Local Authority is committed to safeguarding and promoting the
welfare of children, and young people, and expects all staff and volunteers to
share this commitment, to improve outcomes for children.
Every post is subject to PCC and Portsmouth Safeguarding Children's Board
safer recruitment procedures
The Service
The Children and Families Services supports and protects Portsmouth's most
vulnerable children and young people enabling them to lead safer, healthier
and more fulfilling lives. It also acts as the corporate parent for the city's
Looked after Children.
An opportunity has arisen in the North Locality Team based at Civic Offices
for a Business Support Officer. This is a busy challenging role, perfect for
someone who enjoys working as part of a team and wants to do a worthwhile job.

Your New Role
As a Business Support Officer you will be providing high quality
administrative support to the North Locality team who provide interventions
for children and families. You will be required to organise reports and take
minutes in meetings, some meetings may be confidential and complex such as
strategy meetings and supervisions with social workers. You will be entering
data into the service information and caseload systems to ensure all records
are accurate. This role will ensure you deal with incoming and outgoing post,
making sure service users information is at all times protected. You will be
dealing with telephone enquired from mulita agencies, service users and
families making sure timely responses and children's safeguarding concerns are
signposted and responded to appropriately. You will be required to update
MOSAIC with decisions made to ensure they are all communicated in a timely
manner to all those involved. As a BSO, you will be arranging translators,
booking accommodation, rising purchase orders and ordering birth certificates.
You will be supporting Service Leaders and Team leaders with management
reports, diary management and typing.

What you 'll need to succeed

‎1. Have experience of working within Children's and/or Young People's
Services.
‎2. Have a basic knowledge of Safeguarding.
‎3. Be able to take accurate, detailed minutes of complex meetings which will
contain confidential and sensitive information.
‎4. Have excellent telephone, and face to face communication skills to be able
to deal with a very wide range of caller such as other agencies, professionals
and service users.
‎5. Be able to respond appropriately to enquiries from parents/carers who may
be anxious or emotional due to issues concerning the safeguarding and well-
being of children.
‎6. Be a good listener as you will need to get the right information from a
caller in order to put them in touch with the right people in the office.

‎7. To have strong organisational skills.

‎8. Have good working knowledge of Microsoft Office, Teams and confident using
IT systems (outlook/word/excel/databases) to undertake the admin tasks of the
role.

‎9. Have a good understanding of client confidentiality, Information
Governance and Data Protection.

‎10. Have good literacy and numeracy skills.

What you 'll get in return
As well as highly competitive pay you'll receive all the benefits of working
within a local authority organisation, including flexible working hours,
extensive wellbeing support through the Employee Assistance Programme and a
fantastic pension which allows you the opportunity to pay in more for that
greater return. We wish to support all our staffs development throughout, if
that's progression planning or involvement within the on the job
apprenticeship scheme we will work together to drive your career. For those
with families we have child care benefits as well as discounts with local
businesses which can be enjoyed by all.

What next
To make sure your application is above the rest, please review the "Job
Profile" to ensure you application matches the requirements of the role.

Please ensure to complete the application in its entirety and add in
comments to the Personal Statement section
We look forward to speaking with you soon.