Public Area Supervisor
A Public Area Supervisor is responsible for overseeing the cleanliness of
public areas to deliver an excellent Guest and Member experience while
managing and training staff and organising regular deep cleaning tasks.
What will I be doing?
As a Public Area Supervisor, you are responsible for overseeing and ensuring
the cleanliness of public areas to deliver an excellent Guest and Member
experience. A Public Area Supervisor will also be required to manage and train
staff and organise regular deep cleaning tasks. Specifically, you will be
responsible for performing the following tasks to the highest standards:
* Responsible for overseeing and ensuring the cleanliness of all public areas
* Manage, train and develop the public area cleaners
* Carry out lost property procedures
* Manage customer service issues quickly and effectively
* Manage master keys in his/her possession
* Organise regular deep cleaning tasks, e. g monthly deep cleaning and carpet shampooing
* Report maintenance issues to Maintenance/Engineering Department
* Patrol Front of House areas and Public Toilets regularly throughout the shift
* Work with other Housekeeping Managers, Office Coordinators, Reception and maintenance to maintain good communication
* Ensure a thorough handover to Housekeeping teams
* Carry out preventative maintenance on equipment
* Ensure team members comply with hotel security, fire regulations and all health and safety legislation
* Carry out any other reasonable task set by the hotel's management
* Provide excellent Guest service
What are we looking for?
A Public Area Supervisor serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role, you should maintain the attitude, behaviours, skills, and values that
follow:
* Excellent organisational and planning skills
* Accountable and resilient
* Good communication skills
* Ability to work under pressure
* A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Previous hotel or leisure sector experience
* Previous experience at Supervisory level
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!
About Four Seasons Hotels and Resorts: At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is t…
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