Quality Coordinator

Job Description
Designation : Quality Coordinator
Section/Department : Quality Department
Reporting to: Quality Director
Responsible for/Reporting Staff : Quality Department

Purpose and Scope of the Job-/Summary
The Quality coordinator is responsible for on-site quality improvement
activities, quality education, active participant in accreditation team,
committees. Quality coordinator is also responsible to ensure all hospital
wide Quality improvement projects and Key Performance indicators are
registered, and progressing as per plan.
Main Duties and Responsibilities/Performance Standards
* Interprets and implements quality improvement standards in hospital to ensure quality care is delivered to patients.
* Directs and coordinates with departments to ensure Quality Improvement projects are registered and follows standardized approach.
* Ensure regular updates on QI projects and ensure the action plans are compiled upon.
* Coordinates with Indicator owners and ensures all KPI's are registered and data submitted as per agreed frequency.
* Ensure data submitted for all registered KPIs are validated and any discrepancies addressed.
* Assist accreditation teams to review and achieve the standards and submit regular updates to quality director.
* Actively participate in quality initiatives, risk management and other activities as required and assigned.
* Conducts onsite tracer methodology as assigned to verify compliance of units to accreditation and patient safety standards.
* Guides the departments in developing documents (policies, procedures, guidelines) keeping in mind accreditation standards, professional consideration, Country's laws and regulations.
* Participates in meetings related to quality, safety and other operational matters.
* Participates in development of department Operational plan by suggesting objectives and action plans during departmental discussion.
* Contributes in the collation of quality department reports, based on annual operation plans/ team initiatives.
* Ensures quality and patient safety practices are followed at all time.
* Provides and promotes People Centered care concept by involving Patient and family in all activities affecting their care and choices as applicable.
* Promotes inclusive health by working on initiatives to provide equitable and accessible care to patients and families with special needs.
* Performs miscellaneous job-related duties arising due to additional department functions as required and assigned by the Head of Department
Working Condition : Able to withstand stressful environment.
Qualifications, Competences and Skills
Education
Bachelor 's degree (Health care profession or Quality related courses
preferred)
Experience
‎2-‎3 years of experience in healthcare or any relevant field
Licensure
Not applicable
Language
Proficiency in English and Arabic Languages.
Computer Proficiency
Proficiency in Microsoft office with Able to work on SPSS-Optional
Performance Competencies
* Ability to detect problems and report information to appropriate personnel.
* Ability to communicate effectively, both orally and in writing.
* Ability to manage time efficiently
* Ability to gather data, compile information, and prepare reports.
* Able to understand workflow in various departments and do necessary reports.
* Ability to perform Statistical Analysis
* Strong observation skills, Capable problem-solver
* Able to communicate with internal and external customers in a calm , convincing and acceptable manner
Principle Working Relationships and Remarks
Hospital /Outsourced employees and Patients/Patient's relatives
External personnel visiting the organization on job related issues