Service Sales Engineer, Elevator Industry – Kuwait

Only Candidates with Elevator Industry experience and currently residing in
Kuwait will be considered.
Role Summary:
Service Sales Engineers play a major role within the organization being the
link with its customers; they understand their needs and technical problems,
report them and look for solutions.
Business Industry: Elevator, Escalator & Moving Walkways
Location: Kuwait
Reporting Channel: Service Sales Manager
Main Duties and Responsibilities:
* Identify key markets, players and customers, and assess Service Sales leads.
* Propose tactics to generate and develop Service Sales.
* Develop strong relationship with clients.
* Follow up and provide continuous Customer feedback.
* Pursue and secure new multi-brand contracts, recapture previous contracts and secure existing ones.
* Review and document soon-to-be expired contracts for renewal process.
* Prepare quotations according to customer’s enquiries for maintenance, parts, and repairs.
* Keep track and obtain approvals on all the proposals made for annual maintenance contracts, parts, and repairs.
* Work with a team of service engineers and technicians.
* Manage assigned sales portfolio and successfully meet or exceed the target budget.
* Monitor financial status of the assigned portfolio (e.g. Outstanding payment and actual GM%).
* Address the Net Promoter Score within the same day.
* Adhere to all safety and compliance rules of the company
Requirements and Qualifications:
* Bachelor Degree in Engineering (Electrical or Mechanical).
* ‎3 to ‎5 years of experience in Sales/ Service Sales in Kuwait.
* Experience in the Elevator Industry in Kuwait is a must.
Knowledge, Skills and Abilities:
* Excellent interpersonal skills and ability to develop effective client business relationships.
* Proven track records with excellent communication and presentation skills.
* Excellent market analytical, organizational and negotiation skills.
* Candidate to be proactive, result oriented and able to work under pressure.
* Creative, Dynamic and Pro-Active.
* Team Player.
* Thorough knowledge in MS Office (Word, Excel, PowerPoint).
Job Type: Full-time