Call Center Agent

؜ - ؜الكويت ؜ -
Advertiser's site

Job details

Date: Jun ‎23, ‎2022
Location: Kuwait
Company: AL AHLI BANK OF KUWAIT


Reports To


Manager, RBD - Call Center


Job Purpose


Handle inbound/outbound, resolve customer issues and provide high customer
service


Generic Accountabilities


Generic Accountabilities are not specified for this role


Specific Accountabilities



  • Inbound calls Take inbound and handle/solve customer queries and issues

  • Outbound calls Perform necessary outbound calls for solving customer issues or sales campaigns

  • Service Quality Handle calls in line with customer service protocols and ensure high level of customer satisfaction

  • Systems Ensure data is entered correctly into systems and all data requirements are captured

  • Security Follow security processes and ensure that access to account details is in line with procedures

  • Complaints Handle customer concerns by taking detailed information and logging customer service complaints

  • Sales Sells additional services by recognizing opportunities to cross-sell


Job Success Factors



  • High levels of customer satisfaction

  • High productivity

  • Security routines strictly followed

  • Good identification of sales opportunities

  • Accurate data inputting

  • Effective handling of customer complaints


Education


Diploma Degree or Equivalent Certification/Experience in Business
Administration and Management


Experience



  • Fresh experience in customer-facing roles


Skills



  • Knowledge of security processes

  • Systems knowledge and system interrogation

  • Knowledge of data capture


Work Contact


Internal Stakeholders: Call Center team and other departments


External Stakeholders: ABK Customers


Interview Questions


JD Code


RBD ‎22.2

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Job Summary

  • Advertiser: Al-Ahli Bank Of Kuwait
  • Announcement date: 24/05/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Salary: -
  • Phone number: -

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