Senior Customer Relationship Officer - Direct Sales - Retail Banking

Job Description

• Attends weekly meetings and is assigned Ministries, Government, or Public related Institutions and Agencies to target, other general work, and provides Team Leader an update on all accounts and their status as well as new marketing or P&S ideas


• Works with Team Leader/Assistant Team Leader to develop and work through individual and Team Strategy and Action Plans for effective search of sales leads, prospects & penetration of new markets, as well as to develop creative ideas and develop tailor made Bank P&S for each Ministry, Government, or Public related Institution or and Agency, if possible


• Identifies and prepares a list of potential new clients and sets appointments once approved


• Visits existing and potential customers and presents the new and existing Bank P&S, getting feedback and suggestions if any


• Creates key relationships in all Agencies assigned to facilitate current and future work


• Generates new customers building customer relationships, cross sells relative Consumer Banking Products to new and existing customers, and provides the highest level of quality in customer service


• Provides Team Leader with Reports including Call Visits, Weekly, Monthly, Quarterly, and Annual Reports of achievements, problems, customer feedback /suggestions, as well as new Product/Services pitches or presentations, Strategy and Plan of Action suggestions etc.


• Manages the promotional kiosks (if any) which promote RBD's P&S in different Agencies year round ensuring efficiency, familiarity with all Bank P&S, and effective marketing


• Monitors market changes & competitor activities, giving feedback to Team Leader


• Assists customers in completing new account forms or forms related to sales of P&S i.e. credit cards, loans etc., whether on site or at Branch locations


• Manages customer service delivery and follows up to ensure that each customer's requests are processed and products are being delivered


• Seeks competitor information to proactively identify new sales opportunities


• Responsible for the successful management and resolution of customer issues or problems


• Sees to any additional request made by Division Head, Executive or Manager


• Sells Bank products outside of the bank premises and understanding customers' needs


• Complies with Customer Protection Guide in line with Central Bank mandates


• Complies with AML bank's policy & procedures


• Answers customers' inquiries and informs them about new products, services & new promotion if any


• Develops and maintains relationships with all stakeholders


• Supports in the fulfillment of all Client requests and orders

Skills

• Banking Experience is a MUST (Minimum ‎3 years in a sales oriented and/or customer interfacing role)


• Educational Degree: Diploma or Bachelor

Easy Apply