Customer Service Representative (Call Center)

؜ - ؜الكويت ؜ -

Job details

Customer Service Representative (Call Center) - ( ‎18000010
)
Description

Job Purpose:-

The Customer Service Representative is a key role in Gulf Bank's strategic aim
to become the most customer focused bank in the region. As a "brand
ambassador" for the bank you will be instrumental in providing best-in-class
customer service and transaction support to customers.

Customer Service: _
- Respond to all incoming customer calls promptly
  The ideal candidate will have a_proactive approach to problem solving and be
  someone who takes delight in assisting customers to an exceptionally high
  level. You will be communicative (written and spoken), numerate,_highly
  organized, a strong team player and be able to handle busy periods with a
  smile and an air of confidence. You will be seen as someone who constantly
  displays high levels of Trust, Empathy and Agility in all dealings with both
  customers and colleagues.
  Accountabilities:-

Customer Service:
- Respond to all incoming customer calls promptly, displaying curtesy and professionalism.
- Meet the bank's high standards of customer service and focus by delivering high quality customer service and exceeding satisfaction goals with every customer contact.

Cross Selling:
- Maximise cross selling opportunities by pro-actively informing customers of products and services available from Gulf Bank

Outbound Calls:
- As directed by management, in line with contact center targets, to ensure repeat and new business customers.

Customer Records:
- Create, update and maintain relevant customer records ensuring that data is recorded appropriately

Corporate Governance & Compliance: Work fully within:
- Risk policies and procedures
- All compliance regulations
  Qualifications

Education / Qualifications :
- Diploma / Bachelors degree / Equivalent Qualification_

Knowledge:
- Knowledge of Consumer Banking Products & Services (training provided)
- Good understanding of customer needs

Experience:
- ‎0 _ ‎2 years experience in a customer facing role_

Generic & Specific Skills:
- Excellent Communication Skills
- Bilingual in Arabic and English
- Computer literacy
- Strong Time Management skills_
- Team Player
  Primary Location : Kuwait
  Job : Entry Level Jobs
  Organization : HR Business Partnering
  Schedule : Regular
  Shift : Standard
  Job Type : Full-time
  Day Job
  Job Posting : Jan ‎25, ‎2021, ‎4:32:‎59 AM

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Job Summary

Advertiser: Gulf Bank
Announcement date: 05/05/2022
Type of employment: -
Experience level: -
Educational level: -
Salary: -
Phone number: -

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