Membership Coordinator - Sports & Leisure - Jumeirah Messilah Kuwait

Membership Coordinator - Sports & Leisure - Jumeirah Messilah Kuwait -
(220000IK)

Jumeirah Group, a member of Dubai Holding, has been making a distinguished
impact on the global hospitality market for more than two decades with its
Stay Different™ brand promise.
Its award winning destinations, such as the iconic Burj Al Arab Jumeirah,
position service beyond expectations, elevated dining destinations and
surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of ‎23 properties across the
Middle East, Europe and Asia and employs over ‎8,000 colleagues, representing
over ‎106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its
operations to the next level of growth, it remains fully committed to
developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all
its practices, embracing a culture that celebrates diversity.
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait's Central
Business District, airport and major attractions. The beachfront resort
features ‎316 rooms and suites, ‎80 residential suites and ‎12 villas, seven
restaurants, cafes and lounges, a Talise Spa, ‎200-metre private beach, two
swimming pools and a children's play area. Extensive conference and banqueting
facilities are available, including the Badriah ballroom.
About the Role:

An exciting opportunity has arisen for a Membership Coordinator to join the
Sports & Leisure team at Jumeirah Messilah Beach Hotel & Spa, Kuwait.

Your key responsibilities will include:
* Enter all members' data in the system immediately and accurately
* Update the members' profiles in the system with any changes of status
* Handle membership enquiries from outside and other departments of the Hotel
* Spearhead and be actively involved in the membership retention program
* Prepare renewal letters for members and ensure to send them promptly
* Follow up on all renewal membership to maintain the number of current members
* Prepare and invoice for members when required
* Ensure the membership pack is given to new and renewed members
* Ensure membership information at the reception are all up to date
* Keep member files up to date and ensure confidentiality of each
* Monitor if members are satisfied to facilities and services in the club
* Participate in any schedules, training and development programs
* Provide friendly, courteous and professional service at all times
* Ensure that relationships with colleagues are good, maximizing team spirit and cooperation for the good of the Department and the Hotel
* Check all incoming mails and make the necessary follow up with relevant department / person in the Hotel
* Have a thorough knowledge of services and products of the Hotel
* Prepare membership cards for the new members
* Dealing with members concerns and service recovery as required
* Update all the team about the membership targets and current status on a regular basis in the briefings
* Upsell the fitness classes and activities

About you:
The ideal candidate for this position will have the following experience and
qualifications.
* Minimum ‎2 years of experience working in a similar role
* Fluent in English at business level in verbal and written communication. Arabic language is an advantage
* Excellent computer skills in MS Office (Word, Excel, Outlook, PowerPoint)
* Good organizational and administrative skills

About the Benefits:

This position offers a highly competitive salary and package which includes
incentive plan, housing, flight ticket to home country every ‎2 years,
government medical coverage, accident insurance, meals, laundry and
transportation.
Primary Location: Kuwait-Kuwait
Job: Sports, Leisure and Spa
Organization: MEASA Region [Main]
Job Posting: Jun ‎3, ‎2022, ‎1:29:‎33 AM