Consumer & Market Intelligence Manager- Service Office

Job ID: REF78O
Date posted: ‎17/‎10/‎2023
Company description

‎3 countries - Kuwait, Jordan, and Morocco,
‎1700 employees,
‎30+ nationalities,
serving millions of customers every year to create a better everyday life for
the many people.
This is us in IKEA Al-Homaizi Limited.
Our keywords are Home, People, Happiness, Development, Leadership, Diversity,
and Passion.
Join us to bridge your dreams and unique ideas within an organization that
believes in People.

Job description

KEY ASSIGNMENT
* Contribute to IKEA by helping people to make well founded decisions ,based on reliable, actionable and timely insights.
* Provide consumer and market insights to contribute to IKEA direction ,strategies and plans.
* Source, manage and share all consumer and market data in the most efficient, reliable and timely manner
* Lead and develop a team of Market Research & Insights professionals
* Lead the consumer insights function at the Service Office and partner with the rest of the teams as the voice and advocate of the consumer to guide the strategies.
* Develops our consumer capabilities focused on innovation and collaborates on developing and growing the business rooted in consumer needs and desires
* Communicates insights via compelling business story-telling to drive business action, and shares best practices from learnings to contribute to the continuous improvement and growth of the business.
* Builds collaborative relationships with the teams to achieve the role of trusted thought partner and strategic advisor
* Serve as an influencer with executive leaders, representing the voice of consumers and customers.
* Lead the Market Research & Insights Team, building strong relationships and trust in the team and its capabilities

KEY SKILLS
* Relevant experience in Consumer and Market research and analysis and a proven track record of success.
* Must have experience working with various research vendors and the ability to synthesize other research points into informed opinions and research backed directions/action
* Must have the ability to be vocal and advocate for the research findings
* Unique ability to concisely summarize, analyze and report relevant findings and insights
* Compelling, persuasive oral and written communication skills
* Demonstrable ability to build strong cross-functional relationships
* Strong business acumen and strategic thinking skills, with the ability to influence business strategy
* Strong leadership skills with track record of others seeking out his/her leadership for projects
* Demonstrated ability to build and grow collaborative internal and external business relationships
* Strong project management skills and ability to plan and prioritize work effectively in a fast-paced environment

Qualification
* Exceptional analytical, communication and presentation skills along with the ability to effectively influence via cross-functional partnerships, collaborations, and relationship building.
* Ability to comfortably communicate with and present to senior management team members.
* ‎5+ years ' experience, ideally in retail
* Proficiency with large datasets and data tools (e.g., CRM, social listening tools)
* Deep understanding of consumer and market research with both qualitative and quantitative experience
* Track record of synthesizing inputs, drawing insights, and communicating to appropriate stakeholders throughout the company
* Experience working successfully within a matrixed organization
* Strong interpersonal, written, and verbal communication skills

More Information

This position is full-time and is located in Kuwait. Some travel may be
required.
Please send your CV - in English and tell us why you would be a good fit for
this role.