Shopping Experience Team Leader

؜ - ؜الكويت ؜ -

Job details

Company description


The IKEA vision is to create a better everyday life for the many people. We do
this by offering a wide range of well-designed, functional home furnishing
products at affordable prices . We are part of IKEA Al-Homaizi Limited,
operating in three countries - Kuwait, Jordan, and Morocco.
Our keywords are Home, People, Happiness, Development, Leadership, Inclusion
& Diversity, All with Passion!
Join us to bridge your dreams and unique ideas within an organization that
believes in People !

Job description


A day in your life with us:

* Administer & follow-up sales.
* Review customer returns.
* Handle internal transaction forms.
* Enable co-workers and managers to access current Documented operating procedures (checklist).
* Use procedures checklists to assist with on the job training.
* Assure that systems & methods provided in IKEA documentation are implemented in area(s) of responsibility. Identify ,document and monitor all operating procedures carried out in area (s) of responsibility.
* Plan in line with the store Business Plan which include objectives, procedures for reaching the objectives, success criteria, profit & loss /costs , timeline, responsibility and execution assignments.
* To carryout any other jobs assigned by the Service Operation.


Qualification
* Bachelor 's degree in Management / Administration
* ‎3-‎5 years' experience in Customer Service
* Fluent in English & Arabic.
* Communication & interpersonal Skills.
* Planning & Organizing.
* Customer Focus Team Work.
* Innovative & Creative Thinking.
* Cost Conscious (Cost awareness)


More Information

A few more details for you

This position is full-time and is located in Kuwait.
Please send your CV in English and tell us why you would be a good fit for
this role.

Job Summary

  • Advertiser: IKEA
  • Announcement date: 02/05/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Salary: -
  • Phone number: -

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اللغة: العربيّة