"Do you want to join our team? AKT Global Company announces a vacant position on February 24." "هل تريد الانضمام إلى فريقنا؟ تعلن شركة AKT Global عن وظيفة شاغرة في 24 فبراير."

Kuwait Jobs Today AKT Global Company announces new job opportunities. Are you
looking for job opportunities in Kuwait? AKT Global Company announces the
opening of recruitment for many jobs in various specializations in Kuwaiton
today's date. These opportunities are available to all nationalities. Learn
about the available jobs and how to apply through the following advertisement.
Required jobs in AKT Global company and their details:
Service Delivery Operations Specialist
About the job
As one of the largest SAP Cloud People Solutions consulting firms in the EMEA
region, AKT is expanding its team and recruiting for a Service Delivery
Operations Specialist, who will work in alliance with the Customer Success
Partner cultivating the relationship throughout the customers’ journey with
SuccessFactors, and will serve as the first point of contact for all
operational activities with clients after initial implementation.
Reporting to the Service Delivery Team Lead, this position is open to
candidates in the EMEA region, and is available to work remotely.
Key Responsibilities:
The Service Delivery Operations Specialist’s responsibilities will encompass,
among others, managing resources, coordinating activities, monitoring
performance, and maintaining high client satisfaction.
Resource Management:
Work closely with Resource allocation team to ensure appropriate and
sufficient resources are allocated as needed
Coordinate activities and prioritize conflicting requirements among Customer
Success clients
Ensure adherence of resources to AKT Customer Success framework,
methodologies, and guidelines
Verify support routines are maintained and proactively coordinate required
activities with internal resources and customers as needed
Delivery/Support Monitoring:
Monitor consultants’ level of support and deliverables against time, cost, and
quality
Analyze reports and statistics to provide insights into consultants'
responsiveness and efficiency in assigned tasks
Client Management:
Manage clint expectations regarding activities status, updates, scope changes,
timelines, and budgets
Advocate for client needs to the technical team and ensure customer
satisfaction through proactive communication and follow-up
Collaboration with Customer Success Partner:
Work closely with the Customer Success Partner to manage client relationships
effectively and communicate regularly on activity status, challenges, and
resolutions
Support in operational client management, including budget and documentation
management
Job Requirements:
A bachelor’s degree or higher
‎2+ years of experience as a Service Delivery Operations Specialist in SaaS,
cloud solutions, or information systems global companies – an advantage
Demonstrated experience in coordinating across multiple client accounts, and
diverse projects/tasks simultaneously – a must
Demonstrated experience in sustaining and growing long term relationships
Strong functional understanding of the HR domain – an advantage
Demonstrated HCM experience, preferably working knowledge of SuccessFactors –
an advantage
Ability to navigate analytical tools like reports and dashboards, and derive
actionable insights
Professional ability in all MS Office applications – a must
Language skills: highly proficient in English (written and oral) – a must,
with additional languages – an advantage
Personal Skills:
Dynamic customer-oriented team player with strong commitment and drive to
accomplish individual and team tasks and goals
Excellent client management skills
Honesty and integrity across communications and tasks
Self-motivated, flexible and able to meet tight deadlines
Professional in delivering customer satisfaction in challenging environments
Take initiative, exercise sound judgment and results-oriented
Communication skills: ability to communicate clearly, build rapport, listen
effectively and apply questioning techniques to understand customer needs and
resolve issues in a timely manner while maintaining a consistent demeanor
Critical thinking: identifying and understanding issues, problems, and
opportunities; taking courses of action based on sound analysis and judgment
AKT Offers:
A wide range of benefits and opportunities for career growth
Realistic growth opportunities into either technical practices or business
consulting environment
Flexible working hours
Stimulating and collaborative working environment
International business environment (offices in the UK, DACH, India, France,
North America, Israel, and Czech Republic)
Internal knowledge transfer, training, and coaching by our dynamic team of
consultants and experts
How to apply for jobs
To apply for the aforementioned jobs, you can follow these steps:
To go to the application page. (
Job opportunities for AKT Global Company
)
Click on a job title to view details.
Please click the Easy Apply button at the top of the page.
Enter the required information in the pop-up screens.
Click Review to review the form.
Source and additional details
Job source: The official website of the company
Posted Date: ‎24-‎2-‎2024 (Please check the date before applying).
Required Nationalities: All nationalities.

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