Intern - Kuwait
Customer Service Agent
The purpose of this role is to engage with and co-ordinate program beneficiary
applications using the program platform
The jobholder will act as a liaison, provide program-related information,
answer to queries and concerns, and carry out administrative duties
Duties and Responsibilities
Liaise with pharmacies and patients.
Co-payment reimburse solution administration.
Work closely with the Program Manager to secure patient file approval.
Ensure that current patients receive their medications quickly and efficiently
Coordinate with the Program Manager to prepare timely monitoring reports
(monthly) with patient numbers and logistics as well as quality assurance.
Maintain and update electronic Program files, including patient and quality
assurance data.
Conduct administrative duties for the office.
Manage the inbound and outbound calls and responding to patient inquiries and
concerns
Providing patient with the organization and program related information
Relationships
Work closely with management team in the region.
Reporting to the Program Manager in region
Work with the related divisions of Axios
Maintain ongoing and frequent communication with Axios staff including Axios
global staff.
Competencies
Application of job Knowledge
Concern for Order and Quality
Adaptability and flexibility
Dependability
Teamwork
Educational Background and Experience
Any Degree in customer service management
0 to 2 years working experience in an administrative role is ideal
Good command of both spoken and written English and Arabic
Experience in data entry, monitoring and management
Job Circumstances
The position is based in Doha, Kuwait
Working hours are divided into shifts
Axios International Announcing the availability of 3 vacant jobs in the State
of Kuwait تعلن اكسيوس انترناشيونال عن توفر 3 وظائف شاغرة في دولة الكويت
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