Supervisor Airport Services
Job Purpose
Ensure that the service offered is timely, efficient, and professional and of
the highest level, as per the criteria set forth by the Companys commercial,
safety and security policies, standards and procedures. Supervise and
coordinate all internal and external agencies, such as Handling agents,
Service Providers, other airlines and various authorities. Ensure that all
relevant areas of operations are fully covered.
Job Outline:
- Analyse anticipated operational problems such as over bookings, adverse
weather, delays, cancellation of flights, crew flight time limitations etc.,
and undertake remedial and pro-active action in line with relevant procedures
to minimise disruption to customers.
- Ensure that Handling Agent, Caterer and other service providers are fully
briefed regarding Emirates requirements for the days operation (including any
special handling) and that this information is updated as necessary in order
to ensure a smooth and cost effective operation and that any inconvenience to
our customers are minimised.
- Ensure that all post flight activity is completed correctly in order to
protect Company revenue and to facilitate the handling of customers and dead
load at an-route stations and destinations.
- Respond to queries, complaints and claims in an efficient and timely manner
in order to restore passenger confidence. Undertake various administrative
functions and other duties as directed from time to time by the Airport
Services Manager or Airport Services Officer.
- Process all baggage claims and control expenditure on damaged baggage
replacements and lost baggage claims as per applicable procedures and in a
timely manner.
- Support and cover the Emirates Ticket Desk, where applicable, and undertake
ticketing/reservation duties to ensure seamless service to customers.
- Support, coach and develop airport services agents and other relevant
personnel to ensure that they are fully briefed/debriefed of the operational
requirements and they provide the required Customer service levels.
- Assist the ASM in conducting staff performance reviews in line with
Performance Matters (i.e. setting staffs objectives and development plan) and
support the PM process by ensuring feedback is provided to staff PM reviews
within stipulated time limits.
- Carry out credit card verification and Travel documents checks diligently.
- When required support duties in the Emirates lounge. Liaise with service
providers and supervise contracted staff, overseeing catering, cleaning and
maintenance operations and ensure service standards are met and maintained.
emiratesgroup Company in Kuwait is hiring Supervisor Airport Services تقوم
مجموعة اماراتس في الكويت بتعيين مشرف خدمات المطار !!