Front Desk Manager
عن هذه الوظيفة
Ensure an exceptional and memorable guest experience by working closely with
the team to ensure that the expectations of our guests are met and delivered
from the very start of their experience to the moment that they leave.
Complete the service of reception according to the assigned task standards and
training.
Ensure all our guests receive a positive, warm and professional first and last
impression of our restaurant, including: opening the entrance for guests to
enter and exit; remembering guest names and special requests; escorting guests
to their allocated tables with menus; and thanking quests upon leaving with a
warm invitation to return.
Act as the face of the restaurant, taking time to listen, understand, engage
and recognize each guest. Remember guest names, number of people and special
requests. Maintain privacy and professionalism when dealing with high profile
guests.
Assist to implement service and operating standards, at the Front desk and to
the team, through disciplined supervision with absolute attention to detail.
Ensure that quality of service and standard in the bar reflects the one
provided in the restaurant, without compromising the reservation steps.
Responsible for supervising the day-to-day functions of all front desk
employees, ensuring successful operations and motivating the team to deliver
exceptional service to our guests. This will include dealing as first point of
contact for any guest queries and initial guest approach. This will also
include excellently and appropriately communicating with our guests, which
will include checking with customers on departure to ensure satisfaction with
the overall experience.
Assist the General Manager with reports and/or assessments related to
procedures, policies and methods of operation, which are aimed to maximize
guest experience, footfall and revenue. This may include reports on trends and
opportunities of sales or updates on customer interactions.
Assist the executive team to implement ideas and procedures to continuously
improve performance and sales. This will include monitoring and reporting
comments, footfall trends and helping identify key patrons.
Assist the General Manager to achieve financial targets and ensure financial
success of the department. This will include assisting with the review of
performance, manning and successful business volume management.
Develop a strong relationship with key guests and act as leader and
responsible to maintain a guest data base, which will include contact details,
table/food/drink preferences and special requests.
Assist with implementation and constant update on the front desk operating
manual. Be responsible in communicating and training the whole staff on it.
Promptly inform the executive team, before giving approval, in regards to any
special requests made by our guests in regards to food, drinks and
arrangements. To ensure that the front desk team also seek prior approval by
the Restaurant Manager on such requests.
Ultimately be one of the face and voice that each guest will associate to
restaurant in its perfection.
Answer emails concerning reservations, promotion, or enquiries, and ensure
effective communication between bar, reservations, and Restaurant Manager.
Collaborate with executive team to monitor and implement and marketing
initiatives.
Ensure that all equipment, fixtures, and furniture of the department are kept
in the best repair possible and are used in a safe and proper manner.
Ensure departmental adherence to and awareness of environmental, health and
safety policies and procedures.
Knowledge of the facilities, menus and promotions.
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