Hire Desk Controller (Customer Service) - Kuwait
الوصف الوظيفي
JOB PURPOSE
The main purpose of this role is to support the management team and depot
performance by helping to convert internal sales enquiries into orders and
providing effective customer service and general administration.
The Hire Desk Controller will be based in our depot in Kuwait and will be the
main point of contact for customers who are seeking to hire our equipment in
the region.
The role holder will deal with incoming calls from customers in a timely,
efficient and effective manner. This will be done by providing quotations,
liaising with the internal departments to ensure equipment is available,
processing orders, coordinating deliveries and collections as well as managing
any associated sales administration.
The Hire Desk Controller will also provide financial administrative support.
This includes processing and monitoring payments and expenditures, reconciling
payments, preparing and updating cash flow reports for Finance and Senior
Management review.
This role is best suited for individuals who are passionate about delivering
great customer service and someone who thrives within a sales and service
environment.
KEY RESPONSIBILITIES:
Account Management
Work closely with the field sales team and keep them informed of any
developments relevant to their accounts
Demonstrate a thorough understanding of Rapid Access’s products and services
and how they benefit clients
Build strong relationships with colleagues in other depots to enable and
accept passing of remote hire orders
Building strong long-term and productive relationships with customers by
providing excellent customer experiences through quick and efficient
investigations and resolving of all customers queries to ensure the delivery
of our service promise
Rapid Access Now Hiring Hire Desk Controller (Customer Service) - Kuwait الآن
التعاقد مع مراقب مكتب توظيف (خدمة العملاء) - الكويت