Alghanim Industries Now Hiring Call Center Agent صناعات الغانم تعين الآن وكيل مركز الاتصال !!

Call Center Agent
وكيل كول سنتر
Date: ‎22 Jun ‎2023
Location: KW
Company: Alghanim Industries
Position Overview
Call Center Agent is responsible for responding to customer calls and
providing a positive, efficient customer experience and ensuring high customer
satisfaction
Essential Job Roles:
Comply with staffing schedules and break allowances
Provide customers with accurate information at all times
Address the customers in a friendly tone and provide them with the best
experience possible, minimizing customer wait/ hold time
Create complaint tickets correctly, in adherence with policies and procedures
Update the database with the most recent customer information
Handle stressed, angry and confused customers in the most positive way
possible
Escalate cases that require intervention by Shift in Charge or Call Center
Manager.

Skills, Knowledge & Experience Required
Prior experience in a customer service role
Good communication skills
Able to communicate in Arabic and English
Good computer skills
Alghanim Industries Now Hiring Call Center Agent صناعات الغانم تعين الآن وكيل
مركز الاتصال !!