Hitachi Energy Now Hiring Field Service Engineering Specialist Professional تقوم شركة Hitachi Energy الآن بتعيين أخصائي هندسة الخدمة الميدانية !!

Field Service Engineering Specialist Professional
About the job.
You as a Field Service Engineering Specialist Professional will be part of
Hitachi Energy business based in Kuwait. You will be responsible to perform
on-site service activities for various types of Hitachi Energy GIS systems and
in accordance with Hitachi Energy standard processes, quality standards and
safety guidelines. Deliver excellent customer service to satisfy customers.
Co-operating with customer and other Hitachi Energy teams, take actions to
identify new service business opportunities for Hitachi Energy.
Your Responsibilities
Service delivery: Performing medium to high complex service tasks like
installation, commissioning, maintenance, upgrades and retrofits, repair
independently, identifies technical problems and makes analysis through remote
or on-site activity in different service categories (installation and
commissioning, maintenance, extensions, replacements, upgrades and retrofit,
end of life service etc.).
Customer approach: Ensuring customer satisfaction by executing service work
according to customer order and expectation. Creating and maintaining a good
relationship with customers and understands their needs. Identifying new sales
opportunities and taking influence in convincing the client for the complete
service portfolio.
Materials and supply: Coordinating, preparing and ensuring that all materials,
parts and equipment are available and at the appropriate quality for service
activities. Preparing standard lists for ease of work.
Documentation and reports: Preparing all documents and reporting to be signed
by the customer representative. Reporting work done in a timely manner and
follows up when needed. Creating standards or job durations.
Troubleshooting: Proactively identifies potential equipment failures and
proactive corrective actions. Troubleshooting complex equipment failure and
makes recommendations to avoid repeating the problem in the future.
Operational excellence: Proactively identifies suggestions for product,
quality and customer service improvement and discusses them with management
for changes.
Health, safety and integrity: Actively ensures that HSE practices are of high
standard. Working to eliminate unsafe practices and incidents.
Processes and Tools: Consistently applies functional processes considering
links to other teams.
Safety and integrity: Living Hitachi Energy core values of safety and
integrity, which means taking responsibility for your own actions while caring
for your colleagues and the business.
Hitachi Energy Now Hiring Field Service Engineering Specialist Professional
تقوم شركة Hitachi Energy الآن بتعيين أخصائي هندسة الخدمة الميدانية !!