Customer Care Executive
الوصف الوظيفي
Gauge client requirements to offer the perfect solution through fruitful
interaction.
Offer appropriate details about the company using relevant tools and software
to inform the customers about ongoing projects or other information.
Adhere to strict deadlines for solving project-related issues and provide
appropriate suggestions for achieving the desired results.
Create a concise report on client interaction to facilitate a swift decision-
making process.
Handle customer complaints, provide appropriate solutions and alternatives
within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file
documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
المهارات
English Language proficiency spoken and written
Proven experience as data entry clerk and customer service
Previous association with a company in the role of a customer service
executive or representative.
Adept in using customer relationship management software to offer the best
client services.
Proficient in answering phone calls with professional etiquette and a friendly
tone.
Excellent communication and presentation skills.
Good time management and organizational skills that contribute to a rise in
overall productivity.
Fast typing skills; Knowledge of touch typing system is strongly preferred
Excellent knowledge of word processing tools and spreadsheets (MS Office Word,
Excel etc.)
https://www.bayt.com/ar/kuwait/jobs/customer-care-executive-4698558/
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