Design end-to-end customer journeys across all customer touchpoints from
"Discover" to "Leave" addressing & reshaping the pain points of our customers'
lived experiences from obstacles to WOW moments.
Core competencies, knowledge, and experience
* A passion for being the voice of the customer and a proven track-record building user-centric solutions
* Very strong analytical & presentation skills where you are confident analysing data sets to create & present insights and define insights-based solutions.
* Very strong communication skills where you thrive working in cross-functional teams and you can communicate fluently with tech teams and are able to participate in technical discussions.
* Attention to detail.
* Creative & strategic thinking
Must have technical / professional qualifications :
* Required years of experience as a CX Specialist, User Experience (UX) Designer, or similar role.
* Previous digital experience in start-ups is a plus
* Required years of experience as a product owner.
* Bachelor's degree in Business or Engineering.
* Agile certification is a plus.
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Experience in Pre-Commissioning & and Commissioning activities, able to prepare Commissionability appraisal and Commissioning reports. ### **Job Features** Job Ref. Code Mech. Cx -005-2020
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