About the Role
At Uber we are looking for talented People with Disabilities to join our
amazing user experience teams. The candidates will have the chance to develop
their skills further into one of our main areas: Support, Enablement, and
Safety.
This person will have a real impact on our business operations in Cairo, and
the opportunity to benefit and learn from our industry experts, and grow along
it! Apply now!
What You'll Do
* Be a passionate advocate for riders, drivers, eaters, and restaurants while answering any questions that come your way.
* Deliver high-quality service across multiple support platforms (email, chat, phone).
* Create loyalty among new users and get our early adopters to fall in love with Uber all over again
* Employ critical thinking and creative problem-solving skills to navigate high-severity incident types
* Learn and master multiple knowledge bases and contact management systems
* Triage issues and escalate them when necessary.
What You 'll Need
* Good English Level
* Curiosity. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results
* Excellent reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
* Passion for helping others and creating support experiences that exceed users' expectations
* Skills for handling multiple issues at once to efficiently resolve a number of inquiries
* Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
* Amenable to work time that is shift based totaling 40 hours per week (on a rotating shifts basis)
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All
qualified applicants will receive consideration for employment without regard
to sex, gender identity, sexual orientation, race, color, religion, national
origin, disability, protected Veteran status, age, or any other characteristic
protected by law. We also consider qualified applicants regardless of criminal
histories, consistent with legal requirements. If you have a disability or
special need that requires accommodation, please let us know by completing
this form.
Offices continue to be central to collaboration and Uber's cultural identity.
Unless formally approved to work fully remotely, Uber expects employees to
spend at least half of their work time in their assigned office. For certain
roles, such as those based at green-light hubs, employees are expected to be
in-office for 100% of their time. Please speak with your recruiter to better
understand in-office expectations for this role.
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