Travel Experience Counselor II (Implant)
- (2300003Z)

Do you love to help people, like to solve problems, and enjoy working in a
dynamic environment? If the answer is "yes", we should talk.
Many of the world 's best known and biggest companies and governments around
the globe rely on CWT to keep their people connected - anywhere, anytime,
anyhow - by providing an efficient, safe and secure business travel
experience.
Be at the heart of our business
As a Business Travel Consultant, you will provide outstanding customer service
to corporate travelers before, during and after their business trips. Through
our winning combination of outstanding people and innovative technology, we're
focused on ensuring that the travel experience of our customers is
unforgettable from start to finish, for all the right reasons.
And as part of the Traveler Experience organization, you'll be at the
forefront of providing that exceptional experience. Beyond making bookings,
you'll play a key role in delivering a safe and enjoyable journey to our
clients' traveling employees.
On a day-to-day basis, you will:
* Create and complete travel arrangements (air, hotel, car, rail)
* Ensure reservations are built according to client standards and preferences
* Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
* Handle a wide range of booking from simple ones to complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares
* Make changes or solve any issues that might occur during or before the travel
* Assignments include both routine and non-routine work
* Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date
Sound exciting? Welcome to a culture of caring
Joining CWT means becoming part of a collaborative, close-knit, global
community. Our "people first" ethos starts with our colleagues. As a member of
the CWT team, you'll see that our core value of caring runs deep. It goes
beyond the confines of our company too; our commitment to corporate social
responsibility is deeply rooted in what we do and who we are.
Because we care so much for our travelers, we also care for our colleagues by
fostering a high-performance and high-quality environment, fully supported by
our leaders helping you succeed.
We actively look for people who bring a positive attitude to work with them
and that's reflected in the atmosphere in our offices, remote teams and
contact centers, and the dynamic between colleagues. Our people want to be
here -- which explains the long careers of so many of our colleagues.
Speaking of longevity, CWT been in the travel industry for ‎150 years (and
counting). We're proud of our history and even more excited about where we're
going next: the corporate travel industry is bouncing back strongly after the
pandemic, promising to be bigger, more exciting, and more innovative than ever
before.

LI-MR

Qualifications

Let 's grow together
The corporate travel industry is bouncing back strongly after the pandemic,
promising to be bigger, more exciting and more innovative than ever before. If
you're looking to learn and grow in your career on the frontline of this
exciting industry, we'll be there to support your journey and give you all the
tools you need to excel.
The experience and attributes we 're looking for in new team members
include:
* ‎4 or more years' experience working as a Travel Consultant, ideally in business travel
* Strong English communication skills
* Advanced knowledge of GDS (Amadeus)
* A genuine passion for high-quality customer service -- we care about our customers and it's important to us that you do too
* Good verbal and written communication skills
* Strong teamworking skills
* A positive, "can do" attitude
* Willingness to learn and grow!
Primary Location
:
EG-EG-Cairo
Work from home
:
No
Employment type
:
Standard
Job Family
:
Travel Counselor
Scope
:
Country
Travel
:
No
Shift
:
Day Job
Organization
:
TX_Operations_All Countries (Non-GSC)
Job Posting
:
Feb ‎21, ‎2023